3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Tim B
1 star11/04/2023
Ordered product on the 23rd of Oct. It left Nevada and on its way to Washington. On 24th it was in Oregon. On 28th back in Nevada and still there as of the 3rd of Nov. Product was 3day shipping. When trying to contact them, they give you a 24hr number that refers you to an email. Email is never answered. Message on phone is always "We are unavailable to answer your call. Please email us." FedEx sates the shipper is the only one to file the claim. Until then there is nothing FedEx can do for me. I even asked for the Redges Fit to contact me. The only notification is the tracking number and that it was shipped. Which I know.
Redge Fit Response
11/13/2023
Our warehouse team confirmed that the customer's shipment for the Redge Portable Gym Machine 6 BANDS was lost in transit as the tracking number online is not updated. The package was picked up by our shipping partner but we are not able to track it on our end. We have already interacted with the customer via Paypal and a re-shipment of the customer's order was already sent and the customer confirmed that he have already received it via Fedex (tracking number:**********************) last Friday 11/10/23 at 12:06 PM.Review from Derek W
1 star08/12/2023
Redgefit sent me the wrong item and I threw the original box away.there was no paperwork in the box redge fit still has not corrected the problem and is counting on me to prove the wrong item was sent.This is patently unfair.They made no arrangements to accept a return of the wrong item.Their customer service is abhorrent and I still don't have my product or a refund Redge fit could have contacted federal express data and look at the picture of both packages The packages should be identical because both are redgefit bars.one is in a box and the other is in a long plastic bag.This has been a terrible experience and I'm still working on it.I want people to know how thus company treated me when they sent the wrong item.Once this is resolved that will be the end of redgefit for me.Review from Daniel D
1 star05/15/2023
Took over a month to get my product, broke on the first try. Waste of time, money, and stress. Have tried to request a refund for over 2 weeks, their phone line is conveniently not working so I can only rely on email... Don't buy anything from this brand.
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