ComplaintsforLift Kits 4 Less
Lift Kits
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Complaint Details
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Initial Complaint
02/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ordered a car part over 4 months ago and have not recieved it. I left messages online and no response. I also tried calling and nobody ever answers the phone.Business response
04/27/2022
Business Response /* (1000, 15, 2022/04/27) */ Hello ***********, Thank you for your comments. We apologize for the delay of your request. Your order will be cancelled and issued a full refund as this unit is still not available to ship. You will receive an email confirmation of the refund. No further action should be required. Thank You LK4L Customer ServiceInitial Complaint
02/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered a set of *** Wheels in November of 2021. It's now February 2022 Lift Kits4less charged me $523.80 to date I haven't received shipping confirmation. I sent several emails to the company with no response and their website does not provide a phone number my order number is **********.Business response
08/09/2022
Business Response /* (1000, 15, 2022/04/28) */ Hello ********* ****, Thank you for your comments. We have been messaging back and forth about your order through our messaging system. The last correspondence on 4/8/22 we informed you that the wheels are scheduled to be available to ship 6/29/22 per the manufacture. Since this order is still a ways out to ship your order has been cancelled and refunded. No further action is required. Thank You LK4L Customer ServiceInitial Complaint
02/08/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
There is a problem with this order number XXXXXXXXXX. The install has not yet occurred. There is damage to the grille guard occurring either during the warehousing or transportation process. The two exposed mounting forks have been impacted, bending them and removing paint from the impact point. The unit shows a shipping label for ************, Indiana. Apparently, you have sold me New-Old-stock which was previously sold to an individual in Indiana. The reason I purchased this from you was because these grill guards are made in ******* Texas and I thought my unit would drop ship from the manufacturer. Instead, I have received a unit which has previously been to ************ and back, and was damaged in the process. The delivery driver said many if not most of the grill guards suffer this type of damage because of the exposed mounting forks. Please respond with any thoughts or offers of replacement. I would like a new unit, drop shipped from the manufacturer in ******* Texas.Initial Complaint
02/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
order# XXXXXXXXXX on Nov 26, 2021, for the amount of $2,077.64. Tim ****** (Sales team) Jan 27, 2022 8:36 PM Hello ****** ****, The link provide is for the Stage 5 kit per the manufacture. When we inquired about your order this is the part they said supersedes and replaces the Stage 5 kit you ordered. Again the kit you ordered is Discontinued and is no longer being offered or built. Please understand we have no control when a manufacture discontinues or changes an item. We were only made aware of this week when following up on your order. They did not notify us. We will have someone give you a call Friday. Thank You LK4L Customer Service ****** **** Jan 26, XXXX XX:XX PM How do I speak w someone on the phone? This isn't ok ****** **** Jan 26, XXXX XX:XX PM You have to help me w a stage 5 kit.... ****** **** Jan 26, XXXX XX:XX PM I've been waiting for 2 months for nothing? I need a stage 5 kit! Tim ****** (Sales team) Jan 26, XXXX X:XX PM Hello ****** ****, We understand your frustration with the order. At the time of the listing the inventory did show 1 unit instock, either that unit was sold at the same time or the inventory feed was incorrect as the unit was not located. We placed the order from the manufacture for the unit. Upon checking status of the unit is when our order team was informed that the unit had been cancelled and changed to the part number provided from PPE Diesel. They do not have any of the Part# XXXXXXXXX to build or ship. We are not happy with the situation either but we cannot provide the part purchased. Since the item is discontinued we are obligated to issue a full refund as we did. We do apologize for any inconvenience this may have caused. LK4L Customer Service ****** **** Jan 26, XXXX X:XX PM I purchased the kit back in November. Your site said it was in stock when I purchased it. I got the special financing from affirm and I got the Black Friday discount. Now your telling me the part number cInitial Complaint
02/03/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Order XXXXXXXXXX was placed on 11/23/2021 for a grand total of $19.40. Attempted to receive an order status update via "support ticket" by filling out an online form. No response to date; called the only phone number listed and an automated phone message says due to Covid protocol and limited phone support, fill out a support ticket which would be reviewed by highest priority. How do they categorize high priority? Amount spent? The date a support ticket was created? Or possibly the number of support tickets generated by the customer? They also state email customer support for any questions regarding your order, which auto replies for you to: Fill out more online forms and create more tickets to be reviewed in the highest priority by whom? This is a run-around scam, trying to buy their time and hope you forget about your order, but they sure are quick to take your money. I would like to have this order canceled and refunded immediately. Please do not attempt to update me on order status or tell me that the item is on backorder, shipping delay from the manufacturer, supply chain, Covid, employee shortage, etc. Please do the right thing and just refund me, so I no longer have any future dealings with your business.Business response
07/07/2022
Business Response /* (1000, 5, 2022/02/04) */ Hello **********, Thank you for your comments. We apologize for the delay of your order as the manufacture is still out of stock on this item. Per your request here in the complaint your order will be cancelled and a full refund will be issued. NO further action will be required. Thank You LK4L Customer ServiceInitial Complaint
01/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
12/7/21 #********** $379.99 jet performance carburetor need refund I have gotten nothingBusiness response
06/30/2022
Business Response /* (1000, 5, 2022/02/04) */ Hello ******* ****, Thank you for your comments. Per your request your order was cancelled and refunded on 2/1/2022. No further action is required. Thank You LK4L Customer Service Consumer Response /* (2000, 7, 2022/02/10) */ ******* **** to Better Yes they refunded money thanks for helpInitial Complaint
01/27/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Order for a brush guard placed on Dec. 10th. Website states product is in stock. In stock products ship next day. Payment cleared Dec. 13th. Received email Dec. 17th stating "****** ****, Your order #XXXXXXXXXX has been updated with a status of Pending. Hello ****** ****, Thank you for your order. Unfortunately we are currently unable to process this order because when this order was placed the billing address did not match what the bank has on file. It is important that you provide us with the correct billing address associated with the card ending in **** that was used to place this order so we can get this corrected for you. We have reached out to you multiple times about this so if we do not get a response within the next 24 hours we will be forced to refund your order. Thank you, (Sangita ****** LK4L Order Team " Attempted to contact seller immediately via phone number on website only to get hung up on by a recording. Live chat did not connect me with anyone. Left a message stating this needed to arrive by Christmas. and the payment had cleared 4 days prior. Received no response for a couple days so was forced to order another product elsewhere in order to ensure delivery by Christmas. Seller contacted me via email after 4 days to state the order had been shipped and i would be contacted by shipper. Informed seller I no longer wanted the item as I had already ordered and picked up replacement from elsewhere. Shipper contacted me. Informed then I wish to refuse delivery and return to shipper. Product was returned to shipper January 3rd. Contacted seller January 13th. Tried 4 different phone numbers. For the first time I was connected via live chat. Informed them product had been returned and wish to have my refund processed. Was told they would move it to the people that handle this. January 27th still no reponse from seller. Was no new ticket created via my live chat session. At this point I just want my refund.Business response
07/07/2022
Business Response /* (1000, 5, 2022/02/04) */ Hello ***********, Thank you for your comments. You have spoke to one of our sales reps. about your order issue. Thank you for informing us the unit was refused and returned back to the shipping warehouse. We have confirmed the information and your order has been issued a refund as agreed upon. No further action is required. Thank You LK4L Customer ServiceInitial Complaint
01/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 11/14/2021 I ordered a PPE Diesel Transmission Pan for $263.99. Order #**********. On 12/6/2021 I was notified via email that the item was not currently available and we had the option of waiting until 2/22/22 or cancelling the order. On 12/9/2021 we cancelled the order and was informed that our refund would have to wait until the manufacturer canceled the order. Since 1/14/2022 I have REPEATEDLY tried to find out the status of this refund. I have tried emails, website customer service, website chats and telephone calls. I have NOT received ANY CORRESPONDENCE from LiftKits4Less. I can provide documentation if you need them.Business response
06/30/2022
Business Response /* (1000, 5, 2022/02/04) */ Hello **** *******, Thank you for your comments. We apologize for the delay of your cancel and refund request. Your order is scheduled to be refunded later today. No further action will be required. Thank You LK4L Customer Service Consumer Response /* (2000, 7, 2022/02/08) */ BBB, YEA! Our money has been fully refunded. THANK YOU SO MUCH for getting involved. I believe them hearing from you made all the difference. Again, thank you. **** ******* **********Initial Complaint
01/24/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Date of transaction: 12/10/2021. Order # **********. Amount: $94.50. Item: FormFit ****** **** Hood Deflector. I have not received the item, nor have I received any shipping information. I have requested information twice and only received a generic boiler-plate response that it's being looked into. I have requested a refund/order cancellation and this has not been addressed. I called the telephone number ************, there is no answer and no voicemail.Business response
06/29/2022
Consumer Response /* (2000, 6, 2022/01/31) */ The item has been received. Thank you very much for your assistance in this matter.Initial Complaint
01/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I placed an order for a set of axles on 12/28/2021. After opening several help tickets on their web site asking about my order i finally got a reply on 1/18/22 stating that it would ship on 1/19. I have asked for a tracking number for the last 5 days so I could insure I would be home to accept shipment and have not gotten a reply. I have never dealt with a company that handles business this poorly with its customers. I will be filing a claim with my credit card company in the next couple days if I don't receive my orderBusiness response
07/07/2022
Business Response /* (1000, 5, 2022/02/04) */ Hello **************, Thank you for your comments. We apologize for the delay of your order. Per the manufacture this unit was scheduled to ship 2 weeks ago. We are confirming the unit has shipped and requested the tracking information. As soon as we are updated will notify you accordingly. Thank You LK4L Customer Service
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Customer Complaints Summary
110 total complaints in the last 3 years.
0 complaints closed in the last 12 months.