ComplaintsforNomisk
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/24/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Product ordered end if May this year with a message that it would arrive in 3-5 business days. Have had multiple communications with the same excuse of an issue with the ordered being uploaded to the shipping platform, they are manually doing the orders which will be shipped in the next ***** hours. Over the last 2 months of me trying to follow up I have received that same message 3 times. I have asked if they cannot fulfill my order to cancel and refund my money. I get the same message back word for word. This was a gift from my son to his girlfriend, it was over $150.00. If you call their customer service line it says it is unavailable. I am beyond frustrated at this point.Business response
07/24/2024
Hi,
Since we were not able to complete this order, this has been cancelled and refunded.
Thank you!
Business response
07/24/2024
Hi,
Since we were not able to complete this order, this has been cancelled and refunded.
Thank you!
Customer response
07/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will wait a few days to see if my refund has been processed. They have canceled the order and "issued" refund but I did not see it yet on my credit card statement but it may take a fee days.
Sincerely,
*****************************Initial Complaint
07/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Similar with the other complaints, Nomisk refuses to reply to emails after return is requested with photos of product. They sent instructions and I sent back the products to their business address and have had no response or refund. I have sent them *** tracking (which I paid for return shipping) and was confirmed received with tracking# 1Z7EE9390384016079 by **** on 3/18/2024. Ive sent multiple emails following up on 3/30/2024, 4/14/2024, and 6/17/2024. I even sent them an email from my another account and they responded, so they are purposely ignoring to not perform a refund. Business ethics very poor over a few hundred dollars. Total of $166.15. Reason for return is the product is not good at all and poor quality, it does not do what it is intended for and just minimal vibration that doesnt help.Business response
07/01/2024
Hi,
This order has been refunded.
Thank you!
Business response
07/01/2024
Hi,
This order has been refunded.
Thank you!
Customer response
07/09/2024
Complaint: 21919070
I am rejecting this response because: I have not received the refunded amount. The response was made by the business on 7/01/2024, and it is now end of day 7/09/2024 and have not received any refund to the original payment method of transaction. I will accept the response once a refund has been processed.
Sincerely,
*********************************Business response
07/10/2024
Hello!
Please reach out to your financial institution to verify the *** of your refund as it has already cleared on our end.
Thank you!
Business response
07/10/2024
Hello!
Please reach out to your financial institution to verify the *** of your refund as it has already cleared on our end.
Thank you!
Customer response
07/24/2024
The refund was never cleared or received even though the business responded saying it is cleared on their end. How can we rectify or verify the refund was actually processed?Initial Complaint
04/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought 2 items from them, I requested to return both. I sent pictures with the items, they said I cant send it back. After I did they never get back with me or to return the money back in the cardBusiness response
04/12/2024
Hello!
This order has been refunded and the refund should be on their original form of payment used when the order was placed.
Business response
04/12/2024
This order has been refunded and the refund should be on their original form of payment used when the order was placed.Initial Complaint
03/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My husband ordered a Nomisk **** direct from the Nomisk website & was charged on 12/15/23. The charge was made to my credit card which he is an authorized user of. This was a Christmas present for me & was not actually unboxed & used until mid January. Within 2 weeks of use, the unit was not holding a charge as long as it was initially & was not getting as warm. On 2/5/24 it worked for 15 min & then stopped working & has not worked since. So it lasted about 3 weeks. I emailed Nomisk on 2/5 to discuss troubleshooting or warranty since website says 6 month warranty & 30 day satisfaction guarantee-I was uncertain if this was extended due to the holidays. I did not receive an email back so I followed up on 2/12. I received an email response on 2/12 requesting the order information. I sent a response on 2/13 with the information. I received a response on 2/13 with some questions about the issues & requesting a video of what the product was doing. I sent the **************** on 2/13. Nomisk replied on 2/13 asking if I would like to try a *************** just needed to confirm my address so they could send me one. I sent this information on 2/13. After not receiving a replacement or even an acknowledgment of my email, I sent a follow up email for the status on 2/29 & Nomisk never responded. It is now 3/18 & still no response or replacement.Business response
03/18/2024
Hello!
An order has been processed for the replacement and it will be shipped to this address:
*********************
********************************
************ ** 17702However, we only got our stocks back last week and we are preparing to ship everything including his order so this may take 2 to 3 days to get shipped.
Thank you!
Business response
03/19/2024
Hello!
An order has been processed for the replacement and it will be shipped to this address:
*********************
********************************
************ ** 17702However, we only got our stocks back last week and we are preparing to ship everything including his order so this may take 2 to 3 days to get shipped.
Thank you!
Initial Complaint
03/14/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
In December 2023, I purchased a product from Nomisk for $99 as a gift for my wife. It was delivered and came in perfect condition. Unfortunately my wife did not care for the product, so I reached out to customer service regarding a refund. They requested photos of the product to prove it was in good condition and there was no damaging to the packaging, which there was not. They confirmed it could be returned and provided instructions. I mailed the product back to the address they provided, gave the shipping information as requested, and was told I could expect the refund in 3-5 days. After waiting more than 5 days, I reached back out to let them know I did not receive the refund, but got no response. I have since reached out two additional times requesting an update, but have still gotten no response. It has been over a month since they last communicated with me, so I am now requesting BBB step in to request a refund in the amount of $114 - the original $99 plus the shipping fee for returning the product. I have attached the original order receipt, as well as the email communication with customer service and the photos that I provided to prove the product was in good condition. I appreciate any assistane you can provide.Business response
03/14/2024
Hello!
Please inform the buyer that this has been refunded and should be on their account in 2 to 3 business days.
Thank you!
Business response
03/14/2024
Hello!
Please inform the buyer that this has been refunded and should be on their account in 2 to 3 business days.
Thank you!
Customer response
03/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
03/06/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had a truly awful experience with this company. My husband ordered the **** as a Christmas gift for me and it took weeks to arrive. After arrival, it malfunctioned and quit working for no apparent reason after just 3 weeks of use. I contacted customer service and they offered to replace it after seeing a video of the unit no longer working. I sent them the updated shipping address they asked me for and then they stopped responding entirely. After waiting five weeks and getting no response to 3 repeated follow **** I contacted customer service for a totally new inquiry, sent them all the same information again and they rejected sending the replacement they had already offered me because now it has been longer than 30 days since purchase. I would like them to replace the unit as they stated they would or refund the purchase.Business response
03/06/2024
Hi,
The order has been refunded.
Business response
03/06/2024
Hi,
The order has been refunded.
Customer response
03/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
03/03/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had purchased Nomisk back massager for a christmas present. My wife was not happy with the product and I had requested a return through their email process. I was directed to mail the product back to the business address noted at my expenses. Once shipped Nomisk requested proof of shipment and a shipment tracking number number which was provided. I was email back and notified my return was processed and it should take 3-5 business days for a refund. I have not received a refund and I have proof of delivery to Nomisk. The intial process started on 1/21/2024 with a notice of refund from Nomisk on 1/30/2024. I have reached out to Nomisk multiple times since and all message have gone un answerred.Business response
03/03/2024
Hello!
This order has been refunded.
Please allow 2-3 business days for the refund to reflect on your account.
Business response
03/04/2024
Hello!
This order has been refunded.
Please allow 2-3 business days for the refund to reflect on your account.
Customer response
03/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
02/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased two products from this company (order NOM161828). Did not open them for several weeks as they were a Christmas gift for my wife. Turns out the products do no work as advertised and the companys website is currently not even working. Customer support claims they only accept refunds within 30 days but when they link said return policy it shows an inactive webpage that cant be visited. If they had confidence in their products, they should accept a return and have a website that actively displays any return policy informationBusiness response
02/03/2024
Hello!
The buyer reached out to us on the 18th of January asking to have this returned.
But we have a 30 day return policy and it's beyond the time frame. The product was received on the 1st of December.
**********************************************
Thank you for understanding!
Business response
02/04/2024
Hello!
The buyer reached out to us on the 18th of January asking to have this returned.
But we have a 30 day return policy and it's beyond the time frame. The product was received on the 1st of December.
**********************************************
Thank you for understanding!
Customer response
02/06/2024
Complaint: 21239917
I am rejecting this response because:your return policy is not viewable by the consumer, as your website is not active. Youre also not addressing that one of the products purchased DOES NOT WORK. A defective item and a return policy that I cannot view warrants an exception to the 30 day period. This product was opened as a gift on Christmas, December 25.
Sincerely,
***************************Business response
02/06/2024
This order was placed on the 23rd of November.
Our return policy says 30 days from when it was received.
This order was received on the 1st of December and we can no longer offer return or exchange.
**********************************************
Business response
02/06/2024
This order was placed on the 23rd of November.
Our return policy says 30 days from when it was received.
This order was received on the 1st of December and we can no longer offer return or exchange.
**********************************************
Initial Complaint
01/02/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
We returned product after we sent photos to company and were given the address to send it to. Now the website does not exist and we havent received a refund.Business response
01/02/2024
May we have the order number please?Business response
01/03/2024
May we have the order number please?Business response
01/17/2024
Hello!
May we have the order number of this customer?
We can't find an order here under his name and or email address.
Initial Complaint
01/02/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered the Nomisk **** for my wife for Christmas 2023. When she tried the product it did not do anything that the website claimed it did. We contacted customer support and they said they would return just take pictures showing the item was intact and they would send return address. I sent all the proper documents and pictures and they would not reply back afterwards. I tried contacting them again through email and went on their website which is shut down and cannot access unless you are the owner of the site. I tried sending them another email on 12/26 with no reply. They have still not replied and the website is still shut down as on 1/2/2024, so now I am stuck with their product that does not work.Business response
01/16/2024
Hi,
This customer reached out to us asking to return the products.
As you can see on the screenshot provided, we have forwarded the instructions on how to return it. But we never heard from him nor have received the products back.
Despite that, both orders have been refunded and we never got the products back.
Please refer to the screenshots provided. Those refunds were processed in January 3rd and should be on his bank account by now.
Thank you!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
11 total complaints in the last 3 years.
10 complaints closed in the last 12 months.