Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description of Issue:H323536333535353138**H picked up all of my life&#**;s treasures and my desk, chair that supports that and my printer and many plastic boxes full of treasures and notes for preparation of the book that God/Spirit/Creator told me to write in the late 1980&#**;s..Many notes throughout the years... then when my physical and mental health was going down hill...was unable to write any more due to severe issues.I now have the support of 3 sacred friends that will help with writing the magic that I used to have. 7 years ago, I was hit with black mode in the apartment I lived in, in a senior center in which I lived. It was 1 1/ years before it was determined what had happened to me. Hence, I have lost approximately 85 % of my brain and it continues to losing more and more mental abilities..extremely difficult to live my life. And I had no one to help me when the America Home H3431313538**3130**35H came to take all of my life/stuff. The H33313830383232**3731H were going sooooo fast in getting it done. Then they had massive amounts of paper work that I had to sign. They would briefly say what it was, then have me sign it. Doing what ever it took, to get it done fast ! They asked me when did I want it moved in to the next home. I

  

  Business Response

  Date: 02/13/2025

  Im not sure exactly what the complaint is as the complaint doesnt seem to be finished. This customer has been delivered since this complaint was filed with you. 

  

  Business Response

  Date: 02/20/2025

  Date Sent: 2/13/2025 4:14:38 PM
  Im not sure exactly what the complaint is as the complaint doesnt seem to be finished. This customer has been delivered since this complaint was filed with you. 

• Initial Complaint

  Date:12/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  American home movers ******************************************************************************************** *************) picked up my Furniture and belonging on November 21, 2024 and the packer assured me that they could deliver on November *******. Now they are saying that I have to wait 20 days from the 26th to received. They have my money and the only person I talked with is receptionist ****. Im a senior and husband is disable. A broker company *********** gave me an estimate I sent him money, next thing I know American home movers came to pick up he did an up charge of ******** now Im up to ******* plus. I just want my belonging.***** ******

  Customer Answer

  Date: 12/18/2024

  I reached out to American Home Movers, spoke with ****, on December 16th, when I told her 20 days are up, **** said they have up to 30 days counting 5 working days not counting weekends. **** is the only person I spoke with, At first I was ******* he no longer will take my call, what are my options.

   

  ***** ******

  Customer Answer

  Date: 12/30/2024

  On December *******, American home mover arrived in an 45 footer, which the driver not enter the  apartment complex, I ended up renting a U-Haul to transfer belonging, no one showed up to help driver, my family had to load truck once driver brought to end of truck, one of my chair was broken, here is picture.

  Customer Answer

  Date: 12/30/2024

  On December *******, American home mover arrived in an 45 footer, which the driver not enter the  apartment complex, I ended up renting a U-Haul to transfer belonging, no one showed up to help driver, my family had to load truck once driver brought to end of truck, one of my chair was broken, here is picture.

  

  Business Response

  Date: 02/13/2025

  Im sorry for the misunderstanding. From your 1st date that your ready for delivery is an average delivery of 3-25 business days. If the truck can fit to the delivery address then it is the customers responsibility to pay for a shuttle. If there is any damages then you need to file a claim with the claims department *******. I will email you the claims information. 

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22630095
  
  I am rejecting this response because:
  
  I tried filling out insurance form from American Home, to confusing.  So disappointed 

  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 03/11/2025

  I am still not sure what I can do to help you. In the complaint it says you want your delivery. It has been delivered. If there is any broken items please go to *********** to file a claim. 
  

   

  Thank you

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with 3 Brothers to move our home contents from ********* to ****. The binding contract was for $8974.60. We had no idea they were going to subcontract to American Home Movers. American Home Movers had us sign their document for the same pricing. Three days before we loaded 3 Brothers demanded another video walk through, where they decided we owned them another $3,500! Nothing had changed, as a matter of fact we had less stuff, as we decided to good will and sell furniture we originally expected to bring to ****. We refused the extra $ but when American home movers showed up they tried to get us to pay the extra $3500. We got 3 Brothers on the phone and they said to just relax until everything was loaded. American Home Movers tried to make us pay $2,000 more because we had more boxes than originally counted! What? This was a binding contract! We got them down to $1500 more because we gave them 2 large TVs. We had no idea they were going to off-load our stuff. We thought we would get it in a week. We did not get our belongings until 12/5/23. They jimmied our safe and stole over $3,000 worth of coins and silver, there were important boxes, including a full large wardrobe that was missing, 2 pairs of cowboy boots, all of our painting stuff....stollen by these people.

  

  Business Response

  Date: 06/06/2024

  Good morning, I have added a few pages of the contract that pertain to this situation. The Notice of Liability #3 states the carrier is not responsible for any personal documents, currency, jewelry, money notes watches or precious valuables. These items should be kept with the customer and not on the truck. There is no proof what happened or if there was really anything in there. That's why moving companies do not cover these kind of items. You have already made a police report which is what we have suggested you do as well. To answer the next issue about delivery. I have attached the long distance form that was signed and it explains that your delivery is not guaranteed by the first available delivery date but that you will be available from this date forward. The average delivery for moves over 1200 miles is 3-25 Business days from the first available date you provided us. The reason you were charged more is that you stated there was 188 pieces being picked up, we actually picked up 269 pieces all together. That means more space was taken and you have to pay for the space being used in the truck. The last page I attached is the valuation clause .60 cents per lb per article. I have checked for the missing box of clothes and boots and have not found it at our warehouse. I know this can be frustrating. If another customer received your box and hasn't told me about it in some cases we deliver right to there storage units where it stays for a while. If I do find your missing items I will let you know right away. So make sure in your claim you have listed everything you state is missing or damaged. Thank you 

  Customer Answer

  Date: 06/06/2024

   
  Complaint: 21797774
  
  I am rejecting this response because: I was given a BINDING price, period. We did not add anything to what was seen in the virtual walk through. If anything, we had much less. It is BS that we had more boxes. We used many small boxes so sure, we had more boxes. If we had packed everything in large boxes they would have wrecked more of our stuff!  They kept saying our stuff would not fit on their "shuttle" truck, but there was ample extra room when they got everything on it, far less than anticipated by the BINDING price. We were not able to see how much it weighed, they would not give me a bill of lading when they arrived with our mismanaged belongings. It is truly sad that the consumer has no rights. At the very least you need to give us back our $1500 upcharge because we had a BINDING price!!!!

  Someone needs to look into these people. It is not OK that they rip off people that choose the lowest amount of insurance. Why would we make up this story if it was not true? As I said before, we moved from ********* to *****, ***** to *******, ******* back to ***** and ***** to ****** with professional movers and NEVER HAD ANY ISSUES. 

  Regarding the police report, because we moved to ****, the North *************************** would do nothing. How, in the ************************, can an American have no rights regarding this?

  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 06/11/2024

  Yes you had a binding estimate and it is an ESTIMATE. If you have any more items than listed in the estimate the price changes and then you sign the Interstate revised written estimate which only should be signed if you agree with price going forward. You did agree with this at the time of your pickup. There were ***************************************************************** the sizes of the boxes. As far as the delivery goes again you signed the paperwork that explains it is not a guaranteed delivery date and that the average delivery is 3-25 business days. Your received your shipment in 12 business days. I also want to assure you no one here stole your items. The guys are human and do make mistakes. Possibly your items were delivered to the wrong customer by mistake. You declined the full value protection, therefore I can't replace your items at full cost only the coverage you chose at .60 cents per pound per article. as far as anything you discussed with the broker you booked with I do not have any knowledge of as we are the carrier who was scheduled to pick and deliver your household goods. I will continue looking for your missing box with your boots and painting stuff. 

• Initial Complaint

  Date:05/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired One Source *** Lines online 5/22/23 for move; never was told which company would be doing move. Shipment picked up 6/1/23 in ************* AZ for delivery to ********* Storage facility ************* 6/4/23. Met movers at facility, truck unloaded, I was not allowed to check off bill of lading and forced to sign electronically that shipment was delivered. It took over 2 weeks to verify none of the boxes labeled "display case" were delivered. I contacted One Source, who stated they fired the moving company 2 months after my move due to complaints, I contacted American Home Movers and had to file a claim thru CSI Pros. Claim was finialized 5/2/24; unacceptable. I now am going thru CSI Arbitration for claim. This move was happening while going thru an ugly divorce and finding an equally ugly family situation in **********. I want my possessions back, everything else in shipment arrived. Why only those boxes? These boxes held my most precious memories and mementos that cannot be replaced. I have looked online, in stores, everywhere. My mother's baskets were the only thing I have left; she died in 1981. I cannot replace them. I couldn't file a complaint/claim before due to divorce, family situation and moving back to *******. I want my possessions back; they were stolen or lost. I know they were not put in storage.

  

  Business Response

  Date: 05/30/2024

  Good Morning, This move happened almost 1 year ago as the customer stated she had us deliver her shipment to a storage unit. With everything stacked it would be almost impossible to go through every box. She then stated she had some other people pick up her items and moved back to AZ prior to filing a claim. There is no way to say that these missing items were not missing from the last move she had. I still approved the claim to proceed anyways. This was not helpful as she is not happy with the amount she would get from the claims. Per her contract she choose the valuation addendum .60 cents per lb per article. She filed for arbitration now we are going through arbitration then I can see how we are to proceed. I can't just give her replacement as she didn't choose this option for full protection coverage. I have checked with the drivers and warehouse we do not have any missing boxes of hers. The shipment never left the truck from pickup so it can't be here in our warehouse. Thank you

  Customer Answer

  Date: 05/31/2024

   
  Complaint: 21761560
  
  I am rejecting this response because they lost or stole my possessions. My shipment was not put in their storage facility, so between pickup 6/1/623 and delivery 6/4/23, they were responsible for my belongings on their truck and they failed. My belongings are gone; all I have gotten from them was a whole lot of attitude and being told to file a claim with CSI PROS. They took absolutely zero responsibility for my missing belongings.
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 06/01/2024

  This is my response for further information.

  

  Business Response

  Date: 06/04/2024

  There are company policies in place for these kind of matters. I have given you all the information and even extended your claim in order to help you as much as I can. We are in the middle of the arbitration process per the customer's request. I am going to abide by the rules and regulations that are in place for this and will see what the arbitration says to do and abide by their ruling on this. I can not offer any solutions at this time until the arbitration has made a decision on this.  Thank you

  

  Business Response

  Date: 06/05/2024

  Good morning. This customer had another company move her right back to the state we originally picked her up from within a few months I believe. I still even offered a good faith payment she decided to go through arbitration which both parties had to pay for. I cant do anything for her at this time as she filed for arbitration  and we are currently going through the process. She will have to be patient and see what they rule as far as compensation. Let me know what you would like me to do. Thank you My contact number is ************

  Customer Answer

  Date: 06/06/2024

  In response to the closure of my complaint, let me give you more facts. I could not afford to hire a moving company from ****** to *******. I had to get a loan to rent a Penske moving truck and load it myself. This move occurred 10/2/23. I drove the rental truck with a tow trailer for my personal vehicle from **********, ** to ******, ** where it was put in Cube Smart Storage facility. 

  Out of 32 small boxes (standard packing size), only the boxes labeled display case were not delivered. The other small boxes were delivered; why most of them but not all of them? Where are they? Were they lost or stolen by company? I know the shipment was not put in storage prior to delivery. 

  I want an accounting for my shipment possessions that I cannot replace (I've researched every item both online and in stores) that have great meaning to me. For example, the Japanese tea set and my mother's handmade baskets, I cannot find anything remotely close to even replace them and these are only 2 listed missing items from my shipment. I want them held accountable for their loss or theft of my possessions.

  Bottom line: my possessions in the shipment were either lost or stolen and I hold them personally responsible for there loss. 

  Please hold them accountable; my missing possessions mean the world to me and I cannot replace them. This company should not get away with this.

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I experienced significant issues with American Movers during the packing and loading of my employer's office furniture for relocation from **** to *******. The individual overseeing my move, ****, behaved inappropriately, making unwelcome advances and remarks in Spanish, as well as attempting to make physical contact with me and my colleague. This behavior was unacceptable and violated professional boundaries.Additionally, the move was plagued by delays, including late arrivals and unexplained absences from the crew, which further disrupted the process. These issues caused significant inconvenience and frustration for me. While I have already received apologies from ***** and ********, I believe these are insufficient given the extent of my discomfort and the problems I encountered.Despite numerous attempts to resolve these issues with American Movers, they have not provided an adequate resolution. I request a fair outcome, including compensation for the delays and issues with the move and any reasonable disciplinary action taken against ****.

  

  Business Response

  Date: 05/17/2024

  Good morning,

  I apologize for the delayed response as I had to get some answers in order to respond to this complaint. The first issue is The inappropriate behavior with the *******. He was suspended for 2 weeks with no pay. We did this to let everyone know we take this behavior seriously. It was denied that any inappropriate behavior happened since we were not there we had to let the crew know there are consequences. They need to behave professional at all times. The second part of this complaint is the ******* disappeared for a little bit. He was making room for your items to load. He had to offload some items in order to make yours fit on the truck. This is not something we discuss with our customers as he left 2 of the crew members to continue working. The pickup is an estimated time of arrival and the average delivery over 1200 miles is 3-25 Business days not including holidays or weekends. We delivered well within the time limits so I will not be able to give any discounts or refunds.

  Sincerely, Management

  Customer Answer

  Date: 05/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired them to move from ********* to **************, the move got cancelled after they was paid almost 800$. They stated they woudl store the iteams for me and i was charged and paid 150$ a month for storage, payment was never late or missed, contacted them about picking up iteams and the owner stated that i can only get them of i pay almost 450$ more, they already was paid almost 800$ and 150$ for storage, they did not have to travel far from pickup to storage i only lived 13 miles away

  

  Business Response

  Date: 03/14/2024

  Good afternoon,

  I have read this complaint and I have already spoken to her spouse about this and has been handled directly,

   

  Thank you,

  *********

• Initial Complaint

  Date:02/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My delivery was missing a piece of furniture and where the piece was missing, it was also broken. I filed the claim as directed and received the approval of the claim 10/31/2023. I signed the claim release on 11/02/2023. I have not received payment for my claim and have called the ***** and their local phone number without any return calls. The local number goes to a voicemail that isnt receiving messages and the ***** number constantly states the representatives are all busy and leave a message. I have a broken piano and no reimbursement for the cost of repair.

  

  Business Response

  Date: 02/06/2024

  Good morning, 

  I apologize for your calls getting through. I was out sick with ***** and no one to cover me. But I did speak with this customer and verified the address as to where it needs to be sent. 

  I also said I will mail out a check once I receive it from from Accounting. The check should be sent out soon if it hasn't already.

   

  Thank you,

  American Home Movers

   

  

  Business Response

  Date: 02/21/2024

  I wanted to follow up and let you know I spoke with the customer and check has been mailed.

   

  Thank you,

  Management

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  American Home Movers packed up and transported my household goods from ********, **** to *********** *******. The truck left my home on September 30, 2022 and arrived at our home in *********** on October 7, 2022. While unloading several items were noted to the driver as being broken. We were told in broken English it's OK you file claim. They destroyed our *********************** table, a sitting bench with storage, several lamps, fertilizer spreader as well as not delivering 8 boxes. The driver told us to make a list of what numbers were not there and submit a claim to CSI Pro's. The inventory was annotated to say there were items missing. Subsequently, I submitted a claim to CSI Pro's who handles the claims. They have done nothing at all but stonewall me in my attempts to provide information about my loses. It is very clear to me the company was not only negligent in the way it packed our furniture and belongings, but also they do not want to reimburse us for our losses other than 60 cents per pound. They do not have a weight for our table, or bench, or any of our damaged items. Additionally, we are missing two sets of silverware, a pop up canopy with *** logo and other various items. The company does not employ workers who can communicate in English so as to understand the process of packing, itemizing boxes by only the size, (small box) not the content, and their driver has no idea about how to document losses other than to say you sign now and file a claim. It is out and out a set up for the customer to lose thousands of dollars of property and not be reimbursed for this losses. This becomes particularly evident when dealing with CSIPros, the company that handles claims for American Home Movers. I dealt with ****** at CSI who is rude, condescending, and totally uncooperative in finding ways to submit claims information and documentation.

  

  Business Response

  Date: 03/22/2023

  I want to apologize for taking a while to respond. I was trying to get more information on this complaint. I know you received a fast delivery it never was unloaded to the warehouse prior to delivery. I wanted to see if there was any possibility that your missing boxes could be here. I am not sure if you found them or not. It is company policy that we follow procedures in place on missing and/or damaged items. That is to have the customer open and file the claim with CSIPROS. I am sorry your experience was not good with them. I will reach out to our case manager there and see what I can do to move this claim forward. Unfortunately I can't change your coverage after the move. So the .60 cents per lb. per article will have to stand as this is the coverage you agreed to and signed for declining full value protection.  If there is anything I can do to help you please let me know my direct line is ************.

  Sincerely,

  American Home Movers

  Customer Answer

  Date: 03/23/2023

   
  Complaint: 19394433
  
  I am rejecting this response because: you lost three sets of flatware one of which was silver. You lost my pop up canopy. You switched trailers on ** so check with those folks. You broke an antique ******************* table. You broke a storage cabinet. You lost six boxes of our goods. $460 dollars is not acceptable.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/23/2023

  As to the company policy and procedures. I stand by the last statement that it must be filed with the claims department for .60 cents per Lb. per article that you chose. I cant change to full replacement after the move.

  Management

• Initial Complaint

  Date:05/16/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was not familiar with American Home Movers nor their contract with ********** Movers on Mar 22, 2022. As of May 16, 2022 nothing has been delivered to my home in ********, Georgia. I secured a contract with ********** Movers who turned the contract over to American Home Movers. My furniture is being held hostage by American Home Movers unless I pay an additional $2,500 plus $15,500.00 upon delivery. My mother has been in the hospital for more than 10 days since we moved because her health is suffering without her required medical support equipment being held by the movers. I need an immediate delivery of my home content/furniture/medical equipment per the confirmed March 22, 2022 contract with Kyle S****** (MO: ********, USDOT: *******) I paid a deposit of $3,187.00 plus $5,252.12 to American Home Movers on the contract of $8,847.36. It is a fraudulent practice for brokers and movers to steal from customers and refuse to deliver their merchandise per the established contract. It is fraudulent to misrepresent the contract by showing up in a truck smaller than the 1345 cf truck outlined in the contract with Kyle S******, then demand more. The threats from American Home Movers are intimidating and stressful. My 92 year old mother and I have nothing. The moving scammers led by Moshe R**** and Brittany L at American Home Mover stole everything and took it to Las Vegas Nevada instead of delivering it to Georgia, per our contract delivery date of April 5, 2022. We have been mislead by both the broker and the moving representative. Please help us recover our sacred seminary material, clergy robes, Communion Chalice, serving dishes , furn and my mother's years of family memories. My 92 year old mother and I are suffering undue mental, emotional, and physical health injuries because of this abuse, harassment, and bullying from American Home Movers threatening to keep our home content. Please deliver my property as agreed upon in the contract. We have nothing.

  

  Business Response

  Date: 08/26/2022

  Business Response /* (1000, 10, 2022/06/09) */ I have contacted this customer's attorney to work out something per her request. Thank you Consumer Response /* (3000, 12, 2022/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Review the ***.com criminal report of these moving scammers and note how they work with illegal brokers and illegal carriers to steal from customers. https://www.***.com/article/********/***-investigates-rising-number-of-moving-scams-getting-the-best-of-utahns This news report explains the exploitation I am experiencing from the broker, Kyle S****** and this third party company American Home Movers, Moshe A****** who refuse to deliver my property. Per our contract with ********** Movers, I am willing to complete the full payment of $8,847.36 today. The previous deposit payment made to ********** in the amount of $3,187.00 plus $5,252.12 paid for the larger truck is still available. American Home movers did not honor the contract with ********** by moving my content in a 1345 cf truck. They came in a small U-Haul truck to split the load. After two months we do not have our property because the illegal carrier, American Home Movers(Moshe A******) sent an email to my attorney demanding $17,104.00 which includes one month of storage. The email stated that 50% ($8,552.00) is due immediately to stop the auction process. As of today, June 10, 2022, I never agreed to a contract with American Home Movers. They were sent by ********** broker Kyle S******. We still do not know where our furniture is stored. Just like the *** news report, this third party is holding our property hostage and demanding $10,000.00 more than my contract with ********** Movers (see BBB complaint #********). I only have a contract with the broker Kyle S****** who is not returning calls nor holding American Home Movers accountable. I believe this company is illegal because no one can provide basic information related to this third party carrier. Kyle S****** has been asked to provide a copy of the rate confirmation ********** and American Home Movers agreed upon. Provide the carrier, Moshe A******, DOT and MCN numbers if he is a legal carrier. Provide a copy of the Bill of Lading for my home content/property. My contract with ********** movers includes a deposit and the balance of the full payment of $8,847.36 to complete my delivery. Why is American Home Movers trying to collect an additional $17,000.00 and threatening to auction my property creating additional hardship and emotional stress for vulnerable senior citizens? This is illegal. I fear for my life and safety of my 92 year old mother. These criminals are intimidating and dangerous and have been reported to the Nevada Attorney General. I do not feel safe with American Home Movers delivering nor setting up anything in my home. Please return my content to ********** Movers for a safe, legal carrier to complete this move if the property has not been destroyed or invested with bugs, termites, and rats. Business Response /* (4000, 14, 2022/06/16) */ I want to make sure I understand this, because you keep saying these statements but never follow through with them. You are willing to pay the $8847 plus the amount you charged back in the amount of 5252.15? Paid by Postal Money Orders or wire transfer? as we are not accepting CC payment for this particular situation. We only want to work out a solution so you can have your shipment and we can all move on respectfully. Consumer Response /* (4200, 16, 2022/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) It has been nearly three months since this third-party moving company, American Home Movers, came to my *******, Utah home representing Kyle S****** and ********** Movers. They started the day before trying to increase the price of my original contract. I told Brittany that I was prepared to cancel the contract I established with Kyle S****** if they wanted to increase the price for my move. Brittany said no, we will keep the contract price you have with Kyle S******. Kyle S****** has Annie V***** helping to cover their dishonest practices by not completing the move according to our contract with **********. Please refer to the attached file from Moshe A****** on June 1, 2022 threatening to auction my home content on-line unless I pay American Home Movers a balance of $17,104.00. This is furniture he is holding hostage at some unknown place. This is fraud and I will not be intimidated by these scammers nor will I pay into their fraudulent activity. I only have a moving contract with Kyle S****** at ********** Movers for $8,847.36 to move my home content from *******, Utah to ********, Georgia. I paid the deposit of $3,187.00 on March 22, 2022. The deposit is still charged to my credit card. The balance of $5,660.36 is due upon delivery. I fully support the customers proposing the class action lawsuit against ********** Movers and American Home Movers for fraudulent activity, exploitation across the states, and for misleading customers by stealing their property for auctions. The complaints on American Home Movers' ratings page are consistent with the *** news report about moving scammers in Utah (see the link) and consistent with my experience with ********** and American Home Movers holding my furniture hostage, demanding $9,000.00 more than my original contract with ********** Movers. The moving companies are lying about the content assessed for the 1345 cf size truck, when nothing has been delivered. These type criminals should be prosecuted for exploitation and larceny. My 92 year old mother are still working through health concerns to recover from this traumatic experience. If you, American Home Movers, represent ********** Movers please provide the information requested below. Please provide a copy of the rate confirmation Kyle S****** and Annie V***** agreed upon with the carrier. Please provide the carrier's owner (Moshe A******) DOT and MCN numbers. Is he a legal carrier? Please provide a copy of the Bill of Lading for my home content/property. Is it in Georgia, Utah, Nevada, or Florida? The balance of my contract with ********** Movers is $5,660.36 for the 1345 cf truck to delivery my property. That is all I owe to complete the delivery of my property. I fear for my life and my family's safety. I do not feel safe having scammers from these fraudulent moving companies come to my home to set up beds and furniture. The broker at ********** Movers is responsible for a safe non-threatening complete move. --------------- https://www.***.com/article/********/***-investigates-rising-number-of-moving-scams-getting-the-best-of-utahns?fbclid=************************************************************* --------------- Business Response /* (4000, 20, 2022/06/23) */ I do not appreciate your slander and this is unacceptable. Yes we are a legal carrier The USDOT ******* and MC ******. We are well within our rights to collect the money that is owed that you agreed and signed for. I also will ask you to refrain from terms as stealing, hostage etc.. I have tried talking to you so we can deliver, you told me no. This statement about Brittainy saying you can pay the original contract is just more of your lies. I do not have that authority nor have I spoken to you directly. You claimed you had 153 pieces to move. Then why did we pick up almost 500 pieces? We cant make this up. I also have video as I stated. You then proceeded to chargeback on the only payment you made to American Home Movers. I have never once seen in the paperwork nor heard anything from the broker or you about this medical equipment until you didnt want to pay the remaining balance. You could have had your delivery 1 week after the pickup but you told me not to send it for the fact you didnt have the money. You cant expect anyone or any moving company to move anyone for free. This statement about the truck being to small again is lies. The trucks hold way more than your 1345Cf space reservation. As I have said it took 2 trucks to pick up all your goods. Enough to almost fill a semi trailer yourself. The address has been sent to you a few different times as well as your paperwork. But I will give it to you no problem. **** Andrews St ***** North Las Vegas, NV *****. And yes you did give permission for us to take your property so we can deliver to your requested destination you provided. I cant send 2 smaller trucks across the country, this is why it came to our warehouse in Las Vegas, NV so it can be loaded onto the proper delivery truck. The only thing that has been fraudulent is charging back on a service that we were hired to do. That payment was 50% due on pickup and the remaining 50% on delivery. I will email you and upload your paperwork so you will have it a few places in case it is misplaced again. Thank you