ComplaintsforWantdo Outdoor
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/30/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I purchased 3 items from Wantdo, two winter jackets and a vest. The vest wasnt a good fit for me. The vest was $75.95. I followed all the hoops they made me jump through to get approved for a return. Wantdo sent me a label, which many companies do, what many companies do not do is charge you $46.00 to ship a return from *******, ** to *********, **. This is the most ridiculous shipping payment Ive ever had to make. Even Temu doesnt charge you $46 dollars to return an item to *****. SKIMS charges $6.00 for return shipping. They do not make it clear when making purchases that they will force you to pay express shipping. I was told him I shipped to them not using their label, I would not get a refund for an order that was perfectly intact, in the same condition I received it in. I could have easily had it shipped from where I live to ********* for a third of the cost. Can anyone honestly say that charging me $46.00 on a winter vest that was $75.97 (and they only refunded me ($69.90) is a fair business practice and a way to discourage consumers from returning/exchanging their product?Initial Complaint
08/10/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered an outdoor jacket from wantdo outdoor in December 2021. the jacket came but di not fit so I reached out to return and the company send me the return label to print. and I paid for the shipping costs. since January they haven't refund me and when I reached out, they made me go back and forth to provide them with the tracking number. i sent them the tracking number but they are now saying they would not reimburse. I am filing a complaint here so someone can help me get my refund. they look like a scam. Thanks, ****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.