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ComplaintsforPahrump Rentals & Hardware - Do It Best
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Complaint Details
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Initial Complaint
01/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
So I have a small landscape business in Pahrump and I wanted to keep it local when I was purchasing items needed for my job so I go there and spend over $600 on a Stihl backpack blower and after only 2 months it stops working so I bring it back to them because it's under warranty and they're representing Stihl and as soon as I brought it in the owner was trying to blame it on me saying I must have mixed the gas wrong when I followed the directions and did exactly what I was supposed to do. I left it with them for over a week they did nothing but destroy the existing carburetor that was on the machine trying to adjust it. I went back to them because I need the equipment for my work and I brought it to another license small engine repair company in town and had to spend an additional $300 to get it fixed. Do it best is supposed to be a representative of ***** but instead they would not honor the warranty and just blamed everything on me. I spent a lot of money and thought I would get treated better instead all they did was blame it on me and would not cover the warranty.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.