Business ProfileforReal Spirit USA, Inc.

I have purchased a deluxe 7.0 ionizer that is suppose to include 2 filters one for tap one for well . My packge is missing the well water filter . Upon calling ********** whom refused to give his name said to me that because i bought thru realspirit on amazon he has no control over the pakaging further explains to me that the manual for deluxe 7.0 ionizer was a mis print and it dosnt include a well water filter then explained to me he this machine isnt powerful enough to handle the well filter. Says that i waa scammed thru realspirit as they r known to sell bad machines he keeps goin on to blame me for not buying the right machine This seems to be conflicting information with the sales deacription on amazon. Your sales manager says that real spirit often puts false descriptions and bad manuals and i cant recieve this filter This individual was so rude and refused me contact with any other manger or associate claiming to not know of anyone else in the company i could speak to then he hung up when i asked to speak tp someone else . I called back on and he was even more rude and hung up on me again for .i will be filling with the *** and whom ever i need on this company for its violations according tp the information given by this individual. This machine does not produce the alkaline levels it should and also missing a part that lists to be included .. i thought this was a good company to buy from i was wrong! And now instead id like my money back. I bought from realspirit on amazon and this person said thats a third party has nothing to do with ionizer pro wich is clearly wrong! I called amazon they confirmed the sales descripition and inserts come from the manufacturer so i did not purchase the wrong machine as he told me ....i want a refund immediatly and this person reprimanded he continues to hang up or put me on hold and never pick up