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Find a Location

Northern Nevada Appliance & Home Repair has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Please enter a valid location.

    Business ProfileforNorthern Nevada Appliance & Home Repair

    Appliance Repair
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Northern Nevada Appliance & Home Repair has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      1931 Wedekind Rd, Reno, NV 89512-1701
      BBB File Opened:
      2/16/2023
      Years in Business:
      5
      Business Started:
      2/14/2019
      Type of Entity:
      Sole Proprietorship
      Alternate Business Name
      • Jennifer Elizabeth Flores-Santos & Gregorio Flores-Santos
      Business Management
      • Ms. Jennifer Flores-Santos, Sole Proprietor
      Contact Information

      Principal

      • Ms. Jennifer Flores-Santos, Sole Proprietor

      Customer Contact

      • Ms. Jennifer Flores-Santos, Sole Proprietor

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/01/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      On October 9th I phoned ###-###-#### looking for a appliance repairman to fix my dryer. The phone was answered by "appliance repair" so I didn't know the name of the business. A young man came to my house, took a handful of lint out of the dryer and said it was fixed. I told him it wasn't fixed so he said he would order new bearings. I asked him for a business card and he said he was in his girlfriend's car so he didn't have any business cards. Still not knowing the name of the business, I wrote a check out for him to his name because he told me that the service call was $129.00 and that he wouldn't charge me for a second service call when the parts came in and he came back to finish the job. He did not give me a receipt or written estimate. He didn't call me back so I called him and he said the parts weren't in yet. He has never called me back. After about 10 days I texted him to either fix my dryer or refund my money. I wouldn't be surprised if the business knows nothing about this entire incident because the check was in his name. His name is RYAN R****** and I would imagine this isn't the first time he has done this to a customer. I have the cancelled check to prove anything I said. The only way I found out the business name was when I was looking on the BBB website, the business name with his phone number on it was listed. I would appreciate anything you could do to help me as I am 78 years old and on a fixed income. I don't have another $129 to pursue getting my dryer fixed. Thank you

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Lee Wakamatsu

      1 star

      02/14/2023

      I called the first listing I found online to repair a KitchenAid refrigerator.I was hooked up w/ a company called Northern ****** Appliance Repair. The service man stated his name was *********************** when he came to my house. I have 3 phone numbers on ************ didn't see his vehicle, so I don't know whether it had the companies' name on it. I asked for his business card, and he didn't have one.I told him my KitchenAid was not cooling properly. The freezer was not working very well at all, and the refrigerator section was just slightly cool.He took off a panel and said oh the reason was that the coils needed to be dusted w/ a toothbrush. I told him I have a vacuum which he used. It only took him a short while and he said that was all it needed and in 2-3 hours everything would be fine. The freezer should be ***** degrees and the regular refrigerator should be around 35 degrees. I said since he was here could he check the compressor and he said that was not necessary because he could hear it and it sounded fine.I checked the temperature thru the rest of the day and the temperature of the freezer never got down below 28 degrees and the refrigerator section was around 40 degrees. I started calling **** at 7:30AM and rite now it is 1:30PM and I haven't heard a peep from him. I spoke to a female 2 times and she told me he would call and rectify my dilemma.I need to get my refrigerator repaired so I called another company and set up an appointment for 2/26/2023. I told this new company what had happened, and the lady said "What was this repairman's name" I told her, so she stated this guy has been going around for the last few months doing similar things. Early this morning I went online and looked for reviews on Northern ****** Appliance Repair and found a review by a female who thot she had been robbed since her washer was never repaired and she had paid the repairman $229.00 for 10 minutes. Thank you,

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