Business ProfileforZLINE Kitchen and Bath, LLC

Per the Consumer ************************** Zline has had to recall ovens for hazardous and potentially fatal carbon monoxide emission. We purchased a 36-inch Zline in September 2019, which has given off a strong gas smell when we use the bake function. When we became aware of the recall, Zline sent a repair kit and had a technician come out to repair the oven in May 2024. After that supposed repair, the smell of gas was even worse, so again we contacted Zline. Nearly a month later, after numerous emails, Zline sent out a technician to test the oven. That technician confirmed the oven was leaking hazardous levels of carbon monoxide gas when in use. We would like a refund so that we can purchase a safe and functional oven (I would note that in addition to endangering a family with a young child for several years, Zline had also deprived us of the ability to have a functioning oven for months). Zline has offered a pro-rated refund (of how much they wont say) and is demanding that we provide the original purchase receipt. Our Lowes account does not contain records that go back as far as 2019, so we cannot do this. We have managed to dig up our credit card bill, showing a total spent of $2699.12. Zline will not accept this. They instead are proposing to refund us 50% of MSRP in September 2019 (a number they havent yet shared). Again, this does not seem to us to be an acceptable refund given that we will have to spend thousands of dollars to buy a safe and functioning oven (something Zline clearly cannot provide) and that we have been cooking with an appliance that put our health and lives at risk. Finally, Zline will not have their supposedly white glove service disconnect our gas stove but initially wanted us to do it! After pushback, they said they will reimburse us up to $250 when we arrange for and pay a technician ourselves. Why should we be left handling management and payment out of pocket for something they should be covering?