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ComplaintsforInfinity Car Audio, LLC
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Complaint Details
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Initial Complaint
11/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This is the worst shop I have ever encountered. I had an appointment set up and had been looking forward to it for 6 months. On the day of the appointment he said he couldn't do the job. This is the owner. Not only that let down, a harness kit that he tried to charge me $350 for was $55 at ******** Hes a *****!Business response
11/19/2022
I am very confused with this particular complaint. 1) I, *********************, am the owner. My managers name is Ed ********* My business became Low Frequnecy Car Audio almost a year ago, I do not have any signage or any paperwork using Infinity Car Audio.
3) I do not book 6 months in advance, the most I will schedule in advance is 30 days.
4) I looked back through my schedule all the way to march and I do not have a customer with the name/number provided
5)I have not turned away any vehicles in the last 45 days due to not have a harness in stock. THE ONLY vehicle I turned away was a WALK IN customer with a ********** on Saturday 11/12/22. The Module, harness, kit, antenna were $300 ALL together. I am a SMALL local business, I do not match box store prices, I set my prices according to my cost. Again I stress that this customer was a WALK IN with no appointment
6) This complaint was submitted under repair/warranty - We did not work on this customers vehicle, therefore what warranty/repair would be offered?
Given the information provided, I am led to believe either the customer was at a ************** or this complaint is unfounded.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.