Business ProfileforMAGIX

I've been a customer since the late 1990s having purchased multiple products. That would be an evolution of Sonic Foundry then Sony and now Magix. And I have NEVER had any trouble with customer service until Magix. Magix does not answer the customer service phone number ###-###-####, which can only be found through a search engine. None of the USA phone numbers work. You can fill out an on-line "customer service" form that you can send to them for "help". Their canned response doesn't even address your issue but only states that they hope they resolved it upon not having attempted to work on the issue or with me. And I got this response multiple times. Too, The registration dates have been changed on all of my purchases to show that registration for them began 01/18/2017. That is incorrect and those date were changed by Magix for reasons not understood. Also, I previously purchased other software that they pulled from my account and I have no access to it at all. And finally, without notice Magix has pulled the plug-ins "Mastering EQ", "Multibrand Compressor" and "Mastering Limiter" among others which I've used on all of my projects. Magix began pulling necessary plug-ins with Acidpro 10 and continued with AcidPro 11 (the current release). I am unable to use any of my projects/mixes that I have completed or am working on in AcidPro 9 and before. As the plug-ins have been removed, the software actually dissects any projects and renders them completely useless and unplayable in any version of AcidPro. This has brought my production to a complete halt for about a year or more. I want for these plug-ins to be reinstated immediately. I want for all of the software that I have purchased to be reinstated and work properly. I want support after the sale. I want to be able to speak to a Magix representative whenever I need to and to be worked with until ALL is resolved. My future production income has been halted by Magix.