ComplaintsforMAGIX
Computer Hardware
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Complaint Details
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Initial Complaint
07/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hi Tom - I can see that you have set your subscription to non-renewing, so it will already cancel automatically at the end of this billing period, and there will definitely be no further charges. I'm afraid I can't backdate the cancellation for you, we do require you to set it to non-renewing before the renewal date. However what I can do for you is match the price of the best offer we had in June, which was a flash sale 50% discount exclusively for existing customers. I will apply that coupon to your most recent renewal, which fell only a little bit outside that, and that will refund half of the cost, $59.94, to your account. I will do that now. You can of course use Web Designer for the remainder of the subscription - I can see you have been a frequent user of the software in the past, so I hope you will find some good use for it in the remainder of your subscription. Regards, Kate, Xara Billing Yes you can dispute the remaining 50% by speaking with your card company, just explain that you forgot to cancel and they will listen to your case and consider whether to process a dispute. Note the record shows your last usage was Feb 2024, you are also subscribed for our emails so we have kept in touch, the last invoice showed the renewal date as well, and you can cancel at any time by logging into your account and clicking cancel. We take all these things into account when considering a request for backdating a cancellation and under the circumstances think that a discretionary 50% refund is fair to both of us. I canceled this the July 1 2024 as stated in other emails saying i wouldn't be charged if I canceled on july 2 2024 I noticed they charged me on july 1 2024Initial Complaint
08/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I've been a customer since the late 1990s having purchased multiple products. That would be an evolution of Sonic Foundry then Sony and now Magix. And I have NEVER had any trouble with customer service until Magix. Magix does not answer the customer service phone number ###-###-####, which can only be found through a search engine. None of the USA phone numbers work. You can fill out an on-line "customer service" form that you can send to them for "help". Their canned response doesn't even address your issue but only states that they hope they resolved it upon not having attempted to work on the issue or with me. And I got this response multiple times. Too, The registration dates have been changed on all of my purchases to show that registration for them began 01/18/2017. That is incorrect and those date were changed by Magix for reasons not understood. Also, I previously purchased other software that they pulled from my account and I have no access to it at all. And finally, without notice Magix has pulled the plug-ins "Mastering EQ", "Multibrand Compressor" and "Mastering Limiter" among others which I've used on all of my projects. Magix began pulling necessary plug-ins with Acidpro 10 and continued with AcidPro 11 (the current release). I am unable to use any of my projects/mixes that I have completed or am working on in AcidPro 9 and before. As the plug-ins have been removed, the software actually dissects any projects and renders them completely useless and unplayable in any version of AcidPro. This has brought my production to a complete halt for about a year or more. I want for these plug-ins to be reinstated immediately. I want for all of the software that I have purchased to be reinstated and work properly. I want support after the sale. I want to be able to speak to a Magix representative whenever I need to and to be worked with until ALL is resolved. My future production income has been halted by Magix.Initial Complaint
07/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I subscribed to Magix Software in 2020 at $22.50 a month. Then they raised the price without notice to $36.00. I canceled my subscription on July 1st and their website kept crashing and sending me back. Two weeks later, I got charged. Now not only are they refusing to refund me, they're saying I am locked into a contract I never signed until 2023. This is fraud. The website states I can cancel anytime, so cancel me as of July 2022 without excuses.Initial Complaint
04/18/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered "VEGAS Pro 365 (1 month subscription)" on 05/01/2021. for $ 23.99/month. I never used the program and beginning in November of 2021 I tried to CANCEL the subscription. There is no cancelation information on their website, no customer service phone number and EVERY LINK to customer service ends in a never ending loop of redirecting you to the same Customer service menu and customer "forums" where ANY questions regarding cancelation are shut down by "moderators". I've tried emailing the various Magix.net email addresses and NEVER received a response. I've tried opening a PayPal dispute which went no where even though I provided them emails where I CLEARLY asked Magix to cancel my subscription. I'm 40 years old and I've never, ever in my LIFE encountered a product so impossible to cancel. The internet is full of people with the same issue, trying to find a solution. I've spent hours and hours trying to cancel this thing. I believe they make it this hard to cancel on purpose so people give up and they can continue to STEAL people's hard earned money. I caution anyone against dealing with this shady company and would give them the lowest customer service rating possible. I want a refund for every month since my initial email ASKING them to cancel my subscription REFUNDED and I want my subscription canceled! the contract # is: *************************** They continue to try to bill me, every month and when I try to email the email address in their very own email, it comes back as BLOCKED. How in the heck are customers supposed to cancel anything or even contact them!?! There is literally NO way to contact them and NO way to cancel s subscription. This has to be illegal, how are they getting away with this?Initial Complaint
03/30/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have owned their software for decades. In January I was sent an offer for upgrading my software to version 16. I purchased it only to find out it was not an upgrade to my original software _ SOND FORGE PRO 15. They sold me Sound Forge OFFICE STUDIO 16. All I am requesting is a refund of the product so I can purchase the more expensive, correct, oneInitial Complaint
02/28/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Predatory cancelation of subscription services , still charged the yearly renewal even though I asked not have account renewed . Company refused canceling and still charged anywayInitial Complaint
01/24/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
purchased from best buy. audio studio ******************** . us phone number does not work. web site will not accept my registration any online help wants to charge for service. i want to register this and download what i paid for. my email is ***************** Thank you for your help ******* ********** **** ** ** ** arcanum ohio 45304 **********
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Customer Complaints Summary
7 total complaints in the last 3 years.
1 complaints closed in the last 12 months.