![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforRainbow Market
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/09/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was pumping diesel at the Rainbow station #6 (**** ******* @ Longley) 1/15/22, 2:45pm. Pumping was very slow and it was cold outside, so I climbed back in my truck to answer some texts for the next 10 minutes. I glanced at the pump several times while waiting, and the last time I looked out of my truck, diesel was dumping out of my gas tank and onto the ground. I jumped out of the truck and clicked the pump nozzle off. The auto-stop had failed to trigger and I had just dumped 3-4 gallons on the ground (i.e., the total gallons pumped was easily 3-4 gallons more than I expected). I holstered the pump nozzle and went inside to report the event. The clerks were very helpful and asked me for contact information so the manager could contact me about a refund or gas card for the spilled diesel. After waiting a few days for a call, I stopped by the station to ask about a refund. I was informed that the manager was aware and would be contacting me. Same response when I stopped by a week later. After that I called three times and left voice messages. No response to date (2/9/22) and unless someone contacts me soon. I'll take my $100 fill-up business somewhere else. Summary: clerks were nice, manager failed to respond to my request. Absolutely not my fault, but not even the courtesy of a phone call. NOTE: at $4.099 gal, I would expect a $12-16 partial refund or gas card for the 3-4 gallons spilled diesel
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.