Business ProfileforTax & Advisory Services, PC

I used this company to do my taxes. I was happy with them and had no issues. Then the following happened. I am including word for word exchanges between myself and their employees/owner. This began with me asking if I owed the *** after my 2021 Taxes were filed.I have a question.. not sure if you can help. Last year I owed $**** (give or take) which I paid. This year I was told I would get a refund for $*** but the *** sent me a letter saying they are keeping that and I owe an additional $***.. is there anything you can see on your end that says that's correct or odd? Seems odd. I am going to try to log onto their site and sort it out but was curious what your records show.'On Wed, Nov 16, 2022 at 3:32 PM **** wrote:'This notice is stating that you owed a total of $**** still from 2020, so they applied your 2021 overpayment of $**** to the 2020 tax year and still show $**** owed. Can you provide me with the cancelled check showing that you made the payment and that they have cashed it? Then I can respond to the *** via a letter (or you can write a letter with the copy of the check as well if you would prefer) so that they can correct this."At another point she wrote this On Wed, Nov 23, 2022 at 8:22 AM **** wrote:'*******,If you can send me the documentation of that payment clearing your bank account, I can write a letter to the ***.'She wrote the letter, it was handled. Issue resolved. In APRIL I get an invoice from this company for $300+ for writing the letter to the ***. She never advised me of charges she had two opportunities at least, if she had I would have declined and figured out another solution. I fully believed what she was doing was a service extended to customers when issues with taxes they file come up. I paid her $400+ to do my taxes surely writing a letter for 5 minutes would be covered somehow? .Then to wait to invoice 5 months later?! I offered to pay $50 but she rudely declined. She has since sent me to collections.