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ComplaintsforUrban Hound
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of incident: 04/14/2023 Boarding facility neglected to follow protocol while walking multiple dogs which led to a highly aggressive dog weighing roughly 100lbs to get loose and attacking and mauling my 10lbs small breed Havanese. Urban Hound acknowledged fault but never once told me the severity of the attack. The employee of Urban Hound contacted me at 2:30pm stating the incident occurred at 12pm. I was never told my dog was ripped open and bleeding to death. Never once was I asked to come and take him to the hospital. My dog was not taken to the hospital until after 5pm. My animal was admitted to the hospital as the facility owners dog. My dog was given minimal care and was suggested to go to a more intensive emergency hospital. The facility owner neglected to do so and took him to her home which caused my dog to go into "Hem shock". The facility owner refused to provide any information his condition, hospital information and refused to bring me my dog or allow me to pick my dog up. I finally received my dog at 6am 04/15/2023. My dog was covered in blood and bleeding profusely. I had to rush him to the hospital and he nearly died before he was rushed back and immediately given blood transfusions. He was hospitalized and required constant care. The hospital bill was over 2,400$ and I am getting no responses from the facility nor the owners, managers or anyone involved.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.