Business ProfileforGeorge & Sons Garage Doors

I phoned in and ordered a new garage door opener and installation for $600. The sons installed the opener and after installation wanted a total price of $745. When I objected they said this opener had more features than the one I had ordered. I said I didn't need them. They wanted to reschedule for the next week to get the less expensive opener. I ask them to go get the correct opener then. We were less than ten minutes from their office. They wouldn't. I feel this was a classic "Bait and Switch" scenario. I hope it has nothing to do with my age (77Years old). After they left I was afraid what they would install something inferior as returning a meal at a restaurant you don't know what you are getting back. The next week I insisted on talking to George and he called me back after the office told me he was off and no way to contact him. I told him my feelings and told him if he split the difference (I offered $75) , or I would have another company take it out and I would return it to him. He told me no, he would *** me and his wife was a lawyer. I only got intimidation from him all the employees never "I'm sorry for the switch". I paid the full amount because the opener does work well and hope I never need warranty (if there is any) because the office lady, I believe the one that took the initial order, told me she would never schedule anything for me again because of the way I was actioning in their office insisting on talking to George with my problem..

We certainly don't like having an upset customer but this was absolutely no bait and switch but a misunderstanding. After the opener was installed, you said you didn't want that one but the one that was the middle option. You wanted the techs to go and get that opener and install it that same day. As there were other customers scheduled that day, we could not accommodate that no matter how close in proximity you were to our office. You then came into our office and proceeded to yell at our staff and I was notified you wanted to speak with me. I called you and you told me you would keep the opener that was installed but wanted to pay the lower price or receive a substantial discount or you would have another door company (who you said quoted you a higher price) to come out and that you would throw our opener outside and we would need to pick it up. This was upsetting and said so you are not going to allow us to make it right by changing the opener to the one you say you want? You then agreed and scheduled the installation and I showed up as you requested. However, instead of installing it, you handed us a check for the $745 as you were going to keep the opener that was installed. Glad to hear it is working well and it does come with both our labor and the manufacturer warranty.