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ComplaintsforOld Stone House Landscape & Nursery
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Complaint Details
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Initial Complaint
06/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We contracted with Old Stonehouse last summer to provide additional landscaping for our home in Verdi. They were very busy and werent able to do the work until around Thanksgiving. It was a little under $12,000 dollars for the landscaping. We were a little concerned about the time of year but we were assured by the owner that all would be okay and besides, all of the plants were warranted for a full year.This spring it was clear that some of the plants didnt survive the winter. We contacted them about this issue and provided them with pictures of the dead plants about 2 months ago. After several calls they told us that we needed to wait a couple more weeks to see what survived. That time has now long passed. I call about twice a week and am told the owner is not available and the person in landscaping is not available but they will leave a message for them. Needless to say, no one ever calls back. When I called yesterday I told them if I didnt have a call back by the end of the day I would file a complaint with the BBB.This is not a huge number of plants, less than a dozen, but we dont like being shined on and ignored.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.