Business ProfileforRetro Rifles

I purchased what was to be custom made hand guards for a Colt Rifle. This was a Pre-Order scenario. I was charged $149.00 at the time of order. Several months went by and I reached out to them by email asking when I could expect to see my purchase. I was told there were issues with production and they would resolve them soon. Every 3 or 4 months I would email again asking what was going on. The same person { Amy } had a story for me each time. Several months ago I asked for a refund. It was clear at this time that I was not going to see my order. Of course now there was no response to my email. I told them I was going to report them to the BBB and still no response. This has been going on for almost two years now. I guess what really bothers me is that the whole time [almost two years] this was going on they were still taking pre-orders on a product they did not have to sell. You can go to their website today and still see them offered for pre-order.. I'm very disappointed that I was forced to reach out to the BBB. They are not the stand up business that I was refereed to by my peers.