ComplaintsforCore Cellular Synergy
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Complaint Details
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Initial Complaint
07/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am writing to seek your assistance concerning a health and vitamin cleanse program I purchased from Core Cellular Synergy on 01/31/24. Upon enrollment, I signed a contract outlining the services to be provided over a six-month period. The contract included a clause regarding refunds, specifically: "Termination within 14 days from Enrollment: Student may terminate this Agreement for a refund at any time during the first 14 days of enrollment or the Effective Date (whichever is sooner)." In accordance with this clause, I sent both a text message and an email to Core Cellular Synergy on 02/13/24, notifying them of my intention to cancel the program. On that day, the company responded via text, indicating that they would investigate the refund amount and get back to me. However, despite my monthly follow-ups, no refund was issued to my credit card. On 06/13/24, I received this email from Core Cellular Synergy: "I am so sorry, you were in our spam folder! We submitted a refund request many months ago to CareCredit. Unfortunately, we aren't able to do much more as we are the middleman. I would suggest reach out to them directly and asking them to cancel the transaction. They will be able to help you." However, I did not use CareCredit for the transaction; it was processed directly through my credit card. Additionally, I contacted CareCredit that day, and they confirmed that I do not have an account with them, making it impossible for Core Cellular to have issued a refund through their service. I immediately informed Core Cellular Synergy of this discrepancy on the same day. Since then, my emails, texts, and phone calls have gone unanswered. Unfortunately, my credit card issuer, Citi Bank, has informed me that it is now too late to dispute the charge. I kindly request your advice on any actions I can take at this time to resolve this issue. Thank you very much for your assistance.Initial Complaint
06/21/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Signed a contract with company on 4/15/24. Per the contract i could cancel. If I wanted to cancel i had to email it to Brian. I emailed Brian on 5/06/2024 and let him know i was cancelling as of this date and to not send out any more supplements to me. There was no response to that email. On may 8th Yolanda D******* emailed me and i advised her that i cancelled. She stated she would let office and Brian know that i sent a cancellation email on the 6th. I still heard nothing. On may 16th i emailed Brian again. I asked him for a response or i was contacting better business bureau. He finally responded to that email saying they got my termination request and that as per my contract refunds would be issued within 45 days reflective of any costs incurred while on the program and an invoice would be generated at that time. I responded back to this email informing him his refund policy states 30 days and not 45. I heard nothing. On 6/10/24 i sent another email stating that the contract i signed said within 30 days i would be refunded and we are beyond the 30 days at this point . I stated that they are now in violation of there own contract and i am expecting a full refund by end of day or i will need to retain legal counsel on how to proceed. No response to that email. Today is now 6/21 and we are past the 45 days that Brian stated i would be refunded within and no email, invoice, or refund has been issued.Initial Complaint
05/30/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I signed up to do Core Cellular Synergy on April 1, 2024. On April 2, 2024, I both emailed and called them to cancel the contract which I could do in 14 days. On May 1, they took a loan payment of $170.00 out of my account ignoring my cancellation. On May 6, see the picture of the phone text below, they agreed to send back my money and cancel the agreement with Affirm. They did not do that. Affirm review it and said that I still owe them the $4,000 and they will report to credit bureaus, if I do not pay. Help I want to get my money back and get this loan canceled as they promised by text to do.
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Customer Complaints Summary
5 total complaints in the last 3 years.
5 complaints closed in the last 12 months.