ComplaintsforDesert Wind Homes
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Complaint Details
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Initial Complaint
11/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchaased a home late 2022 from DWH. I did a walk through and had a laundry list of items that are mostly resolved. I have many items that were found when I had an independent inspector come. I asked them to respond in 15 days to the findings. I have only heard that they recieved the report. I still have outdoor painting from Dec 2022 that is still outstanding . It has been 10 months of false hope. The builder has seemed to move on to people who purchased months after me. I would like the items repaired in a timely fashion.Initial Complaint
07/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a home from Desert Wind homes June 5, 2023. Many of the items on my first and second walkthrough have not been repairs including, carpet issues, window and door issues, cabinets issues, screens, etc. Additionally when I did my walk through I was told the black spot in the recessed light fixtures were the light bulbs and I requested seversl times for them to be cleaned. They were never cleaned and after move in I found millions of live bugs inside. The bug infestation extends into the attic. I have bugs crawling on the walls, floors, windows, beds, showers, EVERWHERE. I contacted Desert Wind service repeatedly and they have still not fixed the issues. They essentially sold the house, didn't correct repairs, and stopped caring about their customers. My house is now infested with bugs that were present prior to moving in and have still not been corrected. They have refused to take care of the situation. I have spoken to several neighbors and they are having similar issues with Desert Wind Homes and their lack of customer support after move-in and resolution in building defects. I emailed the company again today and was told they would clean the lights but refused to do anything about the bug issue. Meanwhile, I am living with bugs crawling on me constantly and living in every space in this brand new house. I expect Desert Wind Homes to correct this issue, get rid of the bugs and fix the access points to this home, in addition to correcting the flaws in their construction.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.