ComplaintsforMoving Help Services, LLC
Mailing Services
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Complaint Details
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Initial Complaint
12/05/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
MailmovingINC is a fraudulent company posing as the **** and stealing money from innocent people. Please shut them down.They are trying to collect $99.65 from me for a fraudulent charge - looking online they are scammers doing this to so many people.Business response
12/06/2021
Hi *****.
We apologize for the misunderstanding. While we are not the ***** we did submit a Change of Address request to the **** on your behalf. Nevertheless, we have a money back satisfaction guarantee and if a customer is not happy with our ******************** for any reason whatsoever we always provide 100% of their money back.
However, our records show that you already filed a chargeback with your credit card company. If your credit card company accepts the chargeback the funds will be returned to you automatically. In the event your credit card company does not accept the chargeback and you do not receive funds reversed to you we would be happy to process the refund from our end.
But as of right now since the chargeback is still currently being reviewed and pending a decision by the credit card company we have to wait and see whether or not the credit card company accepts the chargeback and reverses the charge.
In case your credit card company does not reverse the charge please contact our customer service and we will issue the refund from our end. Thank you for your understanding.
Respectfully,
Customer Support TeamInitial Complaint
12/01/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Company makes it look like you are doing a change of address through postal service and then charges you $99.80 instead of $1.00Business response
12/02/2021
Hi *********.
We apologize for any misunderstanding. We researched our records but were unable to find your transaction. Rest assured, we have a money back satisfaction guarantee and would like to further assist you. Please provide your order number or a screenshot of the transaction on your bank/card statement with the last four digits of the card used to make a purchase. If we can locate your order, we will happily issue a full refund to your account. Otherwise, we will do our best to point you in the right direction.
Again, we apologize for any inconvenience.
Respectfully,
Customer Support TeamInitial Complaint
11/12/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Their site is deceptive, I was in a hurry and didn't pay close enough attention. While deceptive, that's on me. However, the charge I agreed to was $1.95, and they charged my card $99.75. This is criminal.Business response
11/15/2021
Hi Rodd.
We apologize for any misunderstanding. We researched our records but were unable to find your transaction. Rest assured, we have a money back satisfaction guarantee and would like to further assist you. Please provide your order number or a screenshot of the transaction on your bank/card statement with the last four digits of the card used to make a purchase. If we can locate your order, we will happily issue a full refund to your account. Otherwise, we will do our best to point you in the right direction.
Again, we apologize for any inconvenience.
Respectfully,
Customer Support TeamInitial Complaint
10/21/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Went to change my address with **** I ended up on mypostalchange.org I didn't pay very close attention to the website It looked ligit like it was the ****. I filled everything out an was immediately charged ***** for pretty much nothing in return. The **** only charge a **** to change address. So I call number to get refund I get a completely automated machine trying to get me to accept 50% off on order I declined then it tried for ***** I declined then it went for **** I accepted to hopefully get my money back. I ended up getting in touch with a human an they did send me a confirmation email for return of 97 an some change. But I haven't received my refund yet they claim 3-5 day to received back. An the fact of the matter they are hiding they will charge ***** is a complete scam. They hope someone won't notice. The website is setup to mimick the ****. Stay away from this scam siteBusiness response
10/22/2021
Hi Jacob.
We apologize for the misunderstanding. While we are not the ***** we did submit a Change of Address request to the **** on your behalf. As part of our fee, we also include many other services, such as notifying additional organizations of your move, registering your number on the National Do-Not-Call Registry, and more.
Nevertheless, we have a money back satisfaction guarantee. We have checked our records and they show that on Oct 20, 2021 at 11:50 PM we received a cancellation request from you submitted via our automated system where you agreed to keep only the change of address service for a fee of only $1.95 and the transaction was voided for $97.9. Voided transaction means the charge will not process through your account and should completely disappear/drop off from your account within ***** hours and remain the charge of $1.95.
As a measure of good faith, we have also issued you a full refund of $1.95 which should be reflected in your account within the next 3-5 business days and you will still be able to receive the other services at no charge.
Again, we apologize for any inconvenience this may have caused you.
Respectfully,
Customer Support TeamCustomer response
10/22/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have been refunded in full
Sincerely,
***************************Initial Complaint
10/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 9/26/2021 I attempted to change my address on what I thought was the **** website. When I checked my charges I had been charged $89.65. I called customer service and was put through an automated system offering me various other services until it was stated I would be refunded for all except the $1.05 charge for the change address and it would take a few days to reflect on my account. After a few days the charge went away, however was pending again on 10/5/2021. I called again and was told through the automated system my problem was being resolved and hung up on. It was not and my account was charged the $89.65 rather than the **** amount I was told.Business response
10/15/2021
Hi ********.
We apologize for any misunderstanding. We researched our records but were unable to find your transaction. Rest assured, we have a money back satisfaction guarantee and would like to further assist you. Please provide your order number or a screenshot of the transaction on your bank/card statement with the last four digits of the card used to make a purchase. If we can locate your order, we will happily issue a full refund to your account. Otherwise, we will do our best to point you in the right direction.
Again, we apologize for any inconvenience.
Respectfully,
Customer Support TeamCustomer response
10/18/2021
Complaint: 16024753
I am rejecting this response because:
Sincerely,
******************************* This is the wrong business. The business is Mail Moving ****Business response
10/19/2021
Hi ********.
We apologize for the misunderstanding. Based on the information you provided, you made the purchase from Mail Moving *** which is not our company but a different company that *** provide similar services to ours but we have no affiliation with that company.
We recommend you first try calling their customer support line. If they are not helpful, then we would recommend calling your bank to dispute the charge through your bank instead so the bank can issue you a refund directly.
We apologize that we cannot help you further on our end as we are not affiliated with the company where you made the purchase online.
Respectfully,
Customer Support TeamCustomer response
10/19/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
10/13/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I am moving and wanted to change my address. I went to what was thought to be the **** site to change my address. Mypostalchange.org Was the site i thought to be a true site. On October 13th 2021 i was charged ***** from my card. It should have been less than ****. I want my monies back!Business response
10/15/2021
Hi *****.
We apologize for the misunderstanding. While we are not the ***** we do offer a Change of *************** in addition to other convenient services not offered by the ***** As part of our fee, we also include many other services, such as notifying additional organizations of your move, registering your number on the National Do-Not-Call Registry, and more.
Nevertheless, we have a money back satisfaction guarantee. Our records show that on Oct 13, 2021 at 09:51 PM you called our customer service requesting to cancel the order and we were able to void the $99.85 charge. Voided transaction means the charge will not process through your account and should completely disappear/drop off from your account within ***** hours.
Again, we apologize for any inconvenience this may have caused.
Respectfully,
Customer Support TeamInitial Complaint
10/07/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Today, October 7, 2021, I used this company's website thinking it was **** and after I placed my card info in their website, it came up with all these fees and I thought was odd just to change my address. I exited the website without authorizing the charge of $99.80. I want a refund of my money.Business response
10/08/2021
Hi *******.
We apologize for any misunderstanding. We researched our records but were unable to find your transaction. Rest assured, we have a money back satisfaction guarantee and would like to further assist you. Please provide your order number or a screenshot of the transaction on your bank/card statement with the last four digits of the card used to make a purchase. If we can locate your order, we will happily issue a full refund to your account. Otherwise, we will do our best to point you in the right direction.
Again, we apologize for any inconvenience.
Respectfully,
Customer Support TeamInitial Complaint
09/23/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
During my recent attempt to change my address , I had thought I (as I had in the past) was filing a change of address with the **** (normally a nominal $1 fee) , but I was mislead into paying for this service instead which has charged me $89.95, which I never would have knowingly purchased. an outright scam.Business response
09/24/2021
Hi *******.
We apologize for any misunderstanding. We researched our records but were unable to find your transaction. Rest assured, we have a money back satisfaction guarantee and would like to further assist you. Please provide your order number or a screenshot of the transaction on your bank/card statement with the last four digits of the card used to make a purchase. If we can locate your order, we will happily issue a full refund to your account. Otherwise, we will do our best to point you in the right direction.
Again, we apologize for any inconvenience.
Respectfully,
Customer Support TeamInitial Complaint
09/22/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I went online to change my address with the ***** mailmovinginc.com somehow charged my account $89.65. This is fraudulent activity.Business response
09/23/2021
Hi ******.
We apologize for the misunderstanding. Based on the information you provided, you made the purchase from Mail Moving *** which is not our company but a different company that *** provide similar services to ours but we have no affiliation with that company.
We recommend you first try calling their customer support line. If they are not helpful, then we would recommend calling your bank to dispute the charge through your bank instead so the bank can issue you a refund directly.
We apologize that we cannot help you further on our end as we are not affiliated with the company where you made the purchase online.
Respectfully,
Customer Support TeamInitial Complaint
09/11/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
They charged my account $89.65 on 09/01/2021 for an address change. I thought this was the **** site and was under the impressionit was only going to cost $1.65. I'm asking for the money to be returned to my account.Business response
09/13/2021
Hi *****.
We apologize for any misunderstanding. We researched our records but were unable to find your transaction. Rest assured, we have a money back satisfaction guarantee and would like to further assist you. Please provide your order number or a screenshot of the transaction on your bank/card statement with the last four digits of the card used to make a purchase. If we can locate your order, we will happily issue a full refund to your account. Otherwise, we will do our best to point you in the right direction.
Again, we apologize for any inconvenience.
Respectfully,
Customer Support Team
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Customer Complaints Summary
23 total complaints in the last 3 years.
0 complaints closed in the last 12 months.