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Find a Location

Super Movers has 1 locations, listed below.

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    Business ProfileforSuper Movers

    Moving Services

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    829 N Virginia St, Reno, NV 89501-1030
    BBB File Opened:
    8/3/2022
    Years in Business:
    6
    Business Started:
    7/10/2018
    Business Incorporated:
    7/10/2018
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Super Movers, LLC
    Business Management
    • Mr. Brandon Brown, Managing Member
    Contact Information

    Principal

    • Mr. Brandon Brown, Managing Member

    Customer Contact

    • Mr. Brandon Brown, Managing Member
    Additional Contact Information

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Hiring a mover

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/03/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I contracted and paid a deposit with Brandon (Super Movers) on Aug 12, 2023 for $1,200. We touched base several times and I provided him with a list of items and pictures. On Thurs Sept 28 David M***** contacted me as the driver for the move. I double checked with Brandon this was correct. David asked for a $200 deposit. I confirmed with Brandon about the deposit because I was supposed to give Brandon the deposit (completed already), then a payment on pick-up, and then the last payment on drop-off. Brandon said to do the deposit and pay the other $600 at pick-up for David, and then the last $800 after the items were delivered. I agreed, and cash-apped David $200. On the day of pick-up (Sat Sept 30), David originally sent a text saying he was running later, and then did not show up at the new time. I tried calling and texting him several times before contacting Brandon, who was in the middle of another job and put me off until late into the day. Finally, Brandon said he found me another mover and then two different people called me saying they would be my new movers, one of whom requested another deposit ($25) for gas. I called Brandon back and after some conversation it became clear he had no professional or past experience with the either of them and hired them randomly off – in his words - an online “moving platform.” He admitted the one who asked for a deposit also sounded like a scam. I told him I needed to empty my apartment and would call him afterwards. I then had to have several friends and neighbors help me move all items out of my apartment so I could meet my landlord’s deadline to vacate the apartment and get it inspected. After the inspection was finished, I contacted Brandon again, and did not hear back from him until the next day.

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Eve P.

    5 stars

    08/27/2022

    Moving is stressful, but as soon as I booked Super Movers, the worries started to fade. They were communicative, nice, on time, and did an amazing job. I just hired them for another job and would recommend to anyone.

    Local BBB

    BBB Mountain West

    BBB Reports On

    BBB reports on known marketplace practices.

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