ComplaintsforChampion Chevrolet

• Initial Complaint

  10/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my Corvette into Champion Chevrolet to have some repairs. They are saying, parts are being discontinued, and if you find it, you'll have to rip up your dashboard, also the convertible roof opened, it would catch a little, but now it doesn't open at all since they "Fixed It". Now they need to find parts? I have been going round with them since July 20th, 2023 until October 17th, 2023. I want my car fixed, and if they can't fix it, they need to replace it with a corvette that's just as comparable. You can't just ruin things and now say it's my problem. I have given detailed conversations, dates and times in my complaint. I have been more that patient with getting a resolution. I really need your help. Thanks for your time. **** * *******

  

  Business response

  10/20/2023

  Champion Chevrolet Parts and Service Management Team has attempted to find the parts required for repair. Part Number ******** is no longer supplied from GM, the part has been discontinued. We have attempted to locate through eh GM system any dealer in the US that might have this part still in their stock. We again were unable to find a dealer that has this part still in their inventory. We have also reached out to aftermarket parts supply houses, however there is not aftermarket part available. The side tension cables have stretched over the years on this vehicle and are necessary for the adjustments to be made. Our Shop Forman and Lead Corvette Technician were unable to repair the top because of this. I can recommend the client to seek a convertible upholstery shop that specializes in restoration of older vehicles to see if they are able to customer make and repair the needed pieces that are no longer available from the manufacturer. Champion Chevrolet is a Franchised Dealer with Chevrolet and we do not specialize in vehicle restoration, only repairs and service using original manufacturer parts. Champion Chevrolet is unable to perform the needed repair as the parts needed for the repair have been discontinued though the manufacturer at this time. Champion Chevrolet will refund the client for the diagnostic fee associated with the inspection of the convertible top operation.    

  Customer response

  10/23/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  They did not do a diagnostic. They repaired and cranked whatever they cranked on that, no longer allows the tongue cover to open. This is even before the roof will even go down. Tim told me the elastic wasn't there, well what happened to them?!? If they had that problem from the very beginning, then why didn't they stop to begin with? No they didn't, he said they fixed it I have proof of $570.00 that's not just a diagnostic fee, and it says repaired convertible roof. It worked when it was taken in. And now no longer opens! So they did do a repair (not a diagnostic as they claim) ,of some kind. Instead of repairing it, they made it worse. Now they don't want to fix the problem they created. So they dump it back on me with no real apology nor care with what they created. So if it's just a simple fix and it needs to have a simple upholstery specialist to  work on it and supply a specific part. Then they should hire one to come out, show them what they're needing, and pay for him to do it. I didn't create the permanent problem, they did.  I will now be reaching out to the Nevada Bureau Of Automotive Repair, just to make sure they are aware of this dealership's behavior.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  08/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Very disappointed with this business took my vehicle in for For repairs Had 2 issues and both other issues were not resolved. They took a month and a 1/2 with my vehicle. Do not fix the main issue. I took it there for But picked it up with a check engine light and now bad Catalytic converter not sure how that went bad when it was perfectly fine when I dropped off. The vstill charged me for work they did not do One of the issues, they said they couldn't get the vehicle to do it when they test. drive but as soon as I got on the vehicle to take it home. It was doing the issue I complained about. Not happy with this place. Charge me for them to keep my vehicle for a month and a 1/2 for them. Not to fix anything would not ever recommend this place. Also to add, I was tracking my vehicle the whole time it was at the shop. On the app, the first 2 days, they moved it. Then the service adviser went on vacation. And the vehicle sat that week. He was none he never contacted me and let me know anything going on. I had to keep calling when he got back from vacation. I called they said they were gonna fix my air conditioning. Which was not an issue I took it in for. But decided to get it fixed too. They ordered the parts parts. I got there. I checked the app my. Vehicle was parked for almost 3 weeks before they started the work. And the only reason they started. The work is because I called and complained that my vehicle has been there too long and they finally got on it.

  

  Business response

  08/18/2023

  I have reviewed the complaint that Mr. ****** has opened up. Mr. ****** brought his vehicle to Champion Chevrolet on July 13, 2023, at 3:38pm. The vehicle was written up for two concerns and Mr. ****** did sign the original estimate for diagnosis of $379.00. We had a technician perform the diagnosis. We found that the loud ticking noise on cold start is a normal operation, documented by GM DOC ID #******* and no repairs are recommended by GM. The transmission concern was not able to be duplicated by the technician on his initial road test. During the road test the ambient temperature was in the high 90 degrees, so he attempted to turn on the a/c, the a/c did not operate. Mr. ****** was made aware of this and approved us to inspect for no a/c operation. The condenser was cracked and the freon leaked out. We contacted the third party Mopar Extended warranty company and started a claim. The third-party warranty does not pay for diagnosis on non-covered repairs. They did cover $1121.76 of the $1308.85 a/c repair, with the balance of $187.09 owed by Mr. ******. Mr. ****** was contacted prior to repairs being completed with an estimate he would be responsible for of $568.50 plus shop fees and tax. Mr. ****** approved this on July 18, 2023, at 10:40am. Champion Chevrolet guarantees all repairs completed. Mr. ****** was also made aware of a diagnostic trouble code stored in the vehicle computer pf P0420, this is a catalytic efficiency code, Mr. ****** declined any repair at this time for this concern. Mr. ****** is welcome to schedule a road test with our Service Manager or Shop Foreman to demonstrate the slight shake when shifting that our technician was unable to verify. We will not charge for this, and if there is a repair needed, we can reach out to his third party extended warranty if a repair is needed. Mr. ****** vehicle was dropped off on July 13, 2023, and completed and picked up on August 17, 2023. We apologize for any time delays that are currently being seen in the automotive repair process do to manufacture parts and supply shortages. Thank you for your time.

  Customer response

  08/21/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

   I have read your response, but the noise that you said was normal is even louder now. So not sure how that is normal. The shifting or the shaking is still there. Not sure how it was not spotted by.  The employee I was Driving home from picking it up at I can feel it. The whole drive it would come and go. When I took my vehicle in for those items. I did not have a check engine light on when I picked up my vehicle. I now have a check engine light due to the cats.  I did not have before when I contacted the dealership about why my vehicle is taking so long to be the The service advisor said the parts were there, but no one told the mechanic. So my vehicle sat there for even longer than it should have been there. I use my vehicle for work. I lost a lot of business a lot of work.  Due to not having My vehicle

  Not once did they tell me it was gonna take this Long to get this work done I appreciate that you said I can go back and get A.

  Check on the transmission At no charge I appreciate that But to pay $600 to have my vehicle. Sit for over a month at the dealership and still have the same issues, and now even more Leaves a really bad taste in my mouth off. To ever visit this dealership or recommend?

• Initial Complaint

  01/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Complaint with service department: Took my vehicle in for a diagnostic / repair for check engine light. Previously ran code myself. Issue is with temperature sensor for DEF tank. Appointment was set for 9am. I had to reach out to the service rep at 4:45 to find out what was going on I was then informed my vehicle has not made it into the shop because there was no one to drive it all day. The representative for my service was rude and un informative. I was quoted 2X the diagnostic price as near by shops. When I brought that up I was literally told if I didnt like the way that individual dealership did business I could go elsewhere.

  

  Business response

  01/11/2023

  Good afternoon,

  ******************** reached out to me after filing his motion with BBB. ******************** and I reviewed his concerns about how our Service Advisor was less then professional during his visit while dropping off his vehicle and then again during a late afternoon phone conversation. During my conversation with ********************, I reviewed our process for check engine light/drivability conditions that the initial appointment is for dropping off the vehicle and we get it into the que for diagnosis. Unfortunately, there is not a way we can tell what repair needs to be performed until the diagnosis is complete, and that some vehicles repair time may be 1 hour while another could be 16 hours, and we don't pull a technician off one job to start another. I personally perform a annual audit of local dealers and independent repair facilities to review shop labor rates, while we are not the least expensive, we stay in the average range within the contacted facilities. I have told ******************** we would be performing a review and training with our staff members to better serve our customer's during their visit to our facility. In closing, we did agree with ******************** to waive the $100.00 deductible for the repairs that were covered by his extended warranty.  

  Customer response

  01/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩