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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
2021 ********** has been in the shop for 3 weeks and no effort on the part of the dealer has been made to contact *** technical to solve the problem of the car not running. No offer has been made by the dealer to provide a car to use while our car sits in their shop with no solution to the problem and contact with *** has been a waste of time,To the best of our knowledge no effort is being made by the dealer to train a tecnician to work on our car or bring a tech to help with the problem.Business response
01/09/2024
*****************,
We received your complaint and apologize for any inconvenience caused. After investigating, it looks like our service manager reached out and your vehicle is finished.Initial Complaint
03/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We took our car into the Kia ********** as it is the only one in **** and we were told to by mechanics. We were told it was the battery. We were then told the battery was on back order. They can not or will not give us any straight answers on when this will happen. We are now going on our fourth week in a rental that is costly and not sustainable. We still have to make a car payment!Business response
03/17/2023
Hello there,
Team Dolan
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Customer Complaints Summary
8 total complaints in the last 3 years.
5 complaints closed in the last 12 months.