ComplaintsforEden
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Complaint Details
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Initial Complaint
01/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I went to this club on the night of a zombie crawl, October 21st, 2023. They charged my card $87 when it should’ve only been around $5 because i bought 1 drink. I have gone back in person TWICE now to have them refund me or get a copy of my receipt, and i also emailed them. They took my information both times and said they would handle it, and if they didn’t get back in contact with me, they told me to file through my bank and they would fix it. They still have not given me a copy of my receipt or even gotten back in contact with me. I filed a claim with my bank, but the bank will not give me a refund unless i have a receipt. They also have a false phone number on their website, and the phone number i could find doesn’t have a voicemail set up.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.