ComplaintsforDavis Optical, Inc.

• Initial Complaint

  06/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  date: 08/04/2023 Money paid. $745.53 I paid for a product and service that was substandard. I asked for a replacement or refund, and they told me that there wasn't one. I mention fact that there wasn't anything posted, and their response was so what. I checked the licensing site and all i could find was glasses salesman. I received them in the mail with no paperwork, i paid 100 dollars for a examine a got no prescription. t took them to another optometrist, and they told me they looked like a beginner made them. I read reviews of this place and I'm not the only with the exact same problem. I believe this is a bait and catch business. I saw no window indorsements and a office in total chaos. They insisted that is was the doctor's ******

  

  Business response

  06/23/2023

  Dear ***********************************,

   Thank you for bringing your concerns to our attention. We understand that you have raised several issues regarding your recent experience with our business, and we appreciate the opportunity to address them.

  Firstly, we apologize if there was any miscommunication regarding our offer of a replacement for your glasses. Our intention was to provide a solution that would meet your satisfaction. We did offer to remake the glasses at no cost to you if the prescription was found to be off. However, it seems there was a misunderstanding or reluctance on your part to have your eyes rechecked by our optometrist.

  We want to emphasize that our main priority is the well-being and satisfaction of our customers. In cases where a prescription discrepancy is identified, we believe it is crucial to ensure the accuracy of the prescription and provide the best possible eyewear. This is why we offered to remake the glasses if necessary.

  In accordance with HIPAA laws, we want to clarify that patient privacy is of utmost importance to us. We adhere to all applicable laws and regulations to protect your personal health information. Therefore, we are unable to discuss specific details or disclose any patient information on public platforms such as BBB.

  We genuinely regret any inconvenience or dissatisfaction you *** have experienced, and we want to find a resolution that meets your expectations. We encourage you to reach out to us so that we can have a direct conversation and better understand your concerns. We are committed to working with you to find a suitable solution and address any outstanding issues.

  We would like to clarify that, as custom-made prescription lenses are tailored specifically to an individual's prescription, we are unable to offer refunds on them. However, we are more than willing to verify the accuracy of the prescription, and if there is any discrepancy found, we will remake the lenses at no charge to you.

  Once again, we apologize for any miscommunication that *** have occurred and any frustration caused. Your feedback is valuable to us, and we appreciate your willingness to engage in a constructive dialogue. We hope to have the opportunity to resolve this matter to your satisfaction.

  Sincerely,
  Davis Optical Inc. 

  Customer response

  06/26/2023

   
  Complaint: 20174674
  
  I am rejecting this response because:

  They do not know what they are doing, I have referred this to other optometrists and again they describe the shoddy workmanship , all I want is a REFUND and case close. You obviously cant afford a refund, so I do believe an alternate means of retrieving it is at hand.  
  
  Sincerely,
  
  ***********************************

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