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ComplaintsforPaycheck Advance
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On Jan. 15, 2024, while on the phone with the Paycheck Advance store in Lemmon Valley, Nevada, the clerk was walking me through how to put my bank info onto my account so I could make a $200 payment on my loan via my computer. After putting in my bank information, I clicked "continue" and discovered the company took the balance of my loan ($1205.00) out of my checking account instead of the $200 payment I was going to make-even tho I had NOT even entered a dollar amount yet. I talked to 2 "supervisors" at the store (Claudia and Renee) by phone and both stated they could not cancel the transaction. I called my bank, explained the situation and tried to stop the payment but was unable to because the payment was "pending". My bank rep told me that both supervisors were "misleading" me because the transaction was in a "pending status" and it could easily and absolutely be cancelled. I believed I was targeted and taken advantage of because I am a senior citizen and Paycheck Advance did not think I would know how to file a complaint with the BBB or my bank since I did not know how to enter my banking info online. I feel Paycheck Advance is taking advantage and possibly targeting senior citizens and is also dealing in fraudulent business practices and would like the $1005 refunded immediately and proper sanctions/action taken against Paycheck Advance to prevent them from doing this to anyone else.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.