ComplaintsforSteamboat Hot Springs Healing Center and Spa
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Complaint Details
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Initial Complaint
12/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I was charged $300 when I made an appointment and held it for 2 hours. I called and the manager charged me even before my appointment because I told her it was not appropriate to charge anyone that made an appointment 1. Less than 24 hours before the appointment 2. Called to cancel less than 2 hours later and couldn’t reach anyone because they closed early. It is not appropriate to charge me $300 for an appointment I had for less than 2 hours for therapists that stay on premises anyway. I want a full refund and an apology from the manager.Initial Complaint
01/27/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Explanation of Dispute I had a soak and a massage at Steamboat, NV on 12.29. The soak was great. The massage was beyond awful. First, the technician did not wear a face mask. Second, although she agreed to wear one, she behaved beyond unprofessionally during the massage. It felt more like a beat-up session. I felt threatened by her behavior and did not want to address anything on the spot, because I just wanted to get out of your facility. I am happy to have the soak charge on my credit card, but I am requesting to be reimbursed for the massage. The massage technician was rude, uncooperative, unprofessional, and behaved in a threatening manner. I had a massage performed at Steamboat previously, during the pandemic, and the technician had no qualms about wearing a mask and the massage was great. This is the reason why I decided to book again with Steamboat. However, Steamboat’s safety and professionalism standards have gown down so much as to render their “services” a threat both to public health and safety. I wanted to get out of Steamboat as soon as possible without any conversation with the Steamboat personnel, who wore no masks. By the time that I was checking out even the front desk person was unmasked. There are no warning messages on the Steamboat website that alerts potential customers to the fact that Steamboat staff is unmasked. Steamboat requests customer credit card number in advance of all services rendered. They have a 24h cancellation policy, which effectively holds their customers hostage because it is impossible to cancel after 24h prior to time of appointment. However, if Steamboat’s staff is both unmasked and untrained (as my massage technician was), then this credit card hold is a fraudulent policy and practice. I request to be reimbursed for the massage in the amount of $120.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.