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ComplaintsforCustom Vocal Booth Guys
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Complaint Details
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Initial Complaint
04/11/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
$7,999 paid to Custom Vocal Booth Guys, a guy named Thomas, several months later, I don't have the item nor the money. Some history: On June 20th I made two payments over the phone, Thomas was in charge of the transaction. I paid $5,565.00 with my Business Ink Card and $901 with my CITI card. On September 28th due to required professional travel and the lack refund or delivery, I disputed the charges. On September 29th 2022 I reversed the dispute and the merchant agreed to send the sound booth upon the reversal of the dispute. However, the merchant kept promising and suggesting that they were working on the delivery process, but it never happened. Chase records indicate that the dispute was fully reversed on October 1, 2022. Additionally, two Zelle payments in the amounts of $1000.00 on October 12, 2022 and $400 on October 14th were paid to the merchant. Despite the payments, numerous requests & emails, the product was never delivered. They got my money and the item.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.