ComplaintsforNeurotherapy Clinic
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Complaint Details
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Initial Complaint
03/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I reached out to Heather F****** about getting treatment done. I had an EEG done last year and she insisted I needed one done at her clinic in order to provide the correct treatment. I came in on 3-7-22 to get the EEG done. When it was completed she gave me a verbal report of the EEG. I have never had that done before, because EEG's are usually read by neurologist or an MD. I asked her if she would give me written results for my EEG and whatever treatment plan she was suggesting. She said she would do that so I could give it to my other doctors. I came in two more times to see her on 3-10-22 and 3-14-22 and again she said she would do it but hadn't had time. I was blown off those two sessions. She hooked me up, and took them off. Didn't give me any time to speak to her because she was too "busy" with other clients that day. Things seemed off so I started looking into her license. She only has a Bachelors degree. I called the NV state medical board and they cannot find her. I paid $250 for an EEG that I never got the results from. On 3-17-22 I told her I wanted my results before moving forward with treatment. How do you treat a patient if you don't have results to refer to? That is when the text messages attached were done. She terminated me as a patient with no notice, didn't finish what she was supposed to do, will not release what medical records I had completed there, and did not refer me to any other clinicians to help during a time that I desperately needed it. I have never had a doctor terminate me for asking about a medical test I had completed with them. I would like her to be looked into, because this feels fraudulent in taking advantage of people who desperately are seeking mental health. I do think she has the credentials to be doing what she is currently practicing at her clinic. I would like my money back, and for her clinic to be looked into.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.