Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/23/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
05/05/2022 I bought fish from this website, only after I emailed did they ship them. A fish arrived dead they refunded me for that, within 24 hours 5 others died, I checked my water quality, nothing was wrong, the other tetra is still alive so it's obviously not my water or something that I did, it was the fish. I emailed them they didn't get back to me until today saying tough luck. That's absurd. Now, all of the neon tetras are on sale on their site, VERY VERY suspicious!!
Business response
06/04/2022
AquariumFishSale.com sells about **** neon tetras per week to various aquarium hobbyists, this complaint was our one and only complaint regarding neons this year.
PER OUR WRITTEN POLICY on our site, which the customer followed, refunds are granted for any dead on arrival upon our receipt of a picture of *************.
To the extent that the customer followed procedure, which she did, we refunded the money due. We also clearly state that "fish keeping is a hobby and the customer has the responsibility to keep fish alive thereafter". It is unfortunate that there were further losses, but that is the hobbyists responsibility.
To the last remark, that it was "suspicious" that we put the same species that died in the customers tank on sell for all customers to purchase at a discount, obviously no reasonable person or company would put an item on sale that is defective. In fact that action is further evidence that we do did not have any problems with that species during the time of the complaint.
Best regards,
************************* / Warehouse Manager/ AquariumFishSale.com
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.