ComplaintsforReno Web Design
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Complaint Details
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Initial Complaint
10/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
As President of Advocates for ******************** (AEG), I hired *********************** at Reno Web Designer (www.RenoWebDesigner.com) to build and implement AEG's Website (AEGLOBBY.ORG) for about $1,000. Her base fee was $800 and her change fee was $99/hour. Initially, I was satisfied with her work. From my initial experience, she is capable of designing and implementing a simple website with a few links and no e-commerce capability. However, after working with her more, I found that her change management and quality control processes were limited and created confusion and inefficient communications between her and me.When I gave ***** reasonable and constructive criticism about the last change she made for me (which cost $25), she was offended and unprofessional to the point she hung up on me. Based on this interaction, I cannot recommend Reno Web Designer, because, in my opinion, ***** is unable to participate in a normal business relationship.Since she did not make the last change to my satisfaction, I have asked ***** to return my $25, but, so far, she has not complied. I would like ***** to give me a $25 refund! Prepared by: ********************* **********************************) October 26, 2021
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.