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ComplaintsforAll Occasion Rentals
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Complaint Details
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Initial Complaint
06/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The customer service I received at this business was beyond horrific. Every step of the way, this was a terrible experience. 1. I had to call them multiple times to even get my quote for their party rentals. I was renting tables and chairs for my wedding 2. After the 3rd time calling, I finally received the WRONG quote. 3. I called again, they fixed it and took my card info. I called again closer to the event since the card was not charged, they told me it was due to a holiday and would be soon 3. As Im getting out of the shower, getting ready to run errands for my big day, they call saying they dont have card info. I gave it to them AGAIN 4. I get there, cant find the place at first. I call. Get a woman who has a horrible attitude and she tells me to honk my horn like my car is on fire. I find out soon after this is only to annoy the man that is loading my car up with the tables and chairs 5. The chairs were FILTHY. Absolutely disgusting. The table cloths were also extremely dirty and had a burn in one of them 6. I go back to return them the day after (a Saturday) as Ive already told the woman I would be doing during the initial consultation. They are closed despite it being a Saturday AND no one ever saying anything before when I said Id be dropping things off the next day 7. I called them and told them I would not be coming back for a second time (I paid for specific arrangements to be able to haul them these things the day after the event and would not pay twice), while on the phone I also explained how horrible the experience has been. They said they would have someone come pick these items up and there was never a discussion of paying any additional fees 8. After the stuff was already picked up by THEIR STAFF, they called asking where the order was and I told them to not call me anymore and that Ive already had it picked up 9. Fast forward to 3 weeks later, theyre trying to charge my card about $100. For pick up that wasnt agreed on paymentBusiness response
07/14/2022
Our contract with this customer clearly states when she was expected to return. We typically allow customers to pick up early before their party. Typically most events are on Saturday; so we will allow a customer to pick up their ********************** on a Thursday or Friday prior to their event, however they must return on Monday; and they do this all on a one day rental charge.
Our **************** is open Monday thru Friday. They are NOT open on weekends or holidays. The customer notified us that she was NOT going to return and IF we wanted our equipment back, we had to pick it up from her. So we went to her house and RECOVERED our equipment.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.