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ComplaintsforSierra Express Car Wash
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Complaint Details
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Initial Complaint
07/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On June 25, 2023, I purchased and used a car wash at Sierra Car Wash at the Longely Lane location in Reno, NV. The charge was $18 with tax. The car wash cracked my windshield when I went through it (long, vertical crack down roughly 2/3rds the height of the windshield down the middle). I notified the employee who helped my file an incident report (on paper) and he took the report to his office and said he would file it and that I would hear from someone within 3 business days or so. Nobody has contacted me about the windshield. I have called customer service four times since the incident. Someone has answered my call or called back only twice. Both times when I spoke with a customer service representative, they said they were "escalating" the issue and that someone would contact me soon. I still have not heard from anyone. The worker at the location mentioned that I would have to return with my truck for them to inspect the crack to ensure it wasn't caused by a rockchip. The problem here is that windshield cracks get worse over time, and it is likely that it will get much worse if I do have a rock hit it in the meantime. Based on the customer service thus far, I have no doubt the company will use this as an excuse to not pay for the windshield, even though it is the fault of their carwash.Business response
07/24/2023
This will be sent to our Nevada Regional Manager and he will ensure someone reaches out to the customer.Initial Complaint
01/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a Grand Champion unlimited car wash good at any of their facilities. When I went to use it I was told that they had no record of me in their system. I showed them my receipt and contract and they still refused to honor it. I want a full round of $140.00.Customer response
01/25/2022
I made my original purchase at Fourth Street & Mccarran.It was not honored by the facility at on Grove street.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.