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ComplaintsforBaldinis Sports Casino
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/14/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Baldinins now advertises and has the KOIN Baldinis app however when something goes wrong they say they are not responsible even though this is advertised as being their app and has their name on it. This app has stolen $100 from me. I spoke with the casino manager and multiple people the night 8/4 because this app charged my card for loading money then would not allow me to transfer the funds to my players card which is the only way to access that money. The casino manager reached out to KOIN and told me that it was being fixed that night and I would receive a phone call. Shocker, no phone call came. Then sunday I went in 8/6 in the am and spoke to another manager who refused to even listen to me and said he was too busy and KOIN was not his problem so I would have to contact KOIN the next day when their customer service opened. I have been unable to get any resolution to this in over 50 phone calls and many trips to the casino they are still holding my $100 and can not even tell me why.Initial Complaint
05/05/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Baldinis sent me two birthday offers in an email, it didn't state pick one, two separate offers one email, also stated to come in and collect offers, Now once I'm dragged in ONLY to redeem the second offer, I'm flat out told 1 birthday one offer. BALDINIS SENT THIS TO ME. THE cm was extremely rude, also I sent email to promotion with no response. A note was made on my account saying too bad , basically, Here's the deal, it's only 10 food credit and 15 in free play, I used the first offer already. I Will attach email.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.