Business ProfileforAll Hours Air, LLC

had a new heater installed. All employees were courteous, hard-working, and respectful of our home.On January 8 service techs ****** and *********** arrived on time, inspected our heater and recommended replacing it. ****** showed us several options, including price and warranty information. After we made our choice, we paid a deposit and scheduled the heater installation for Jan 10. ****** was kind enough to return later with an electric heater we could use in the meantime. On January 10, installers **** and ******* arrived at about 10:30 a.m., a half-hour later than the quoted arrival time of 8 10 to install our new heater. They ran into some problems and were there until about 7:30 p.m. Their next attempt to fix it would be to exchange another part (something to do with the thermostat and elevation), which they would do the next day after receiving the part. They (and two additional apprentices) arrived the next day, exchanged the part, and the heater still did not work. After several hours and phone calls, they said a service tech would come the next day for further evaluation. They also brought an additional electric heater for us to use (which didnt work, as did the first electric heater the next morning luckily we had a few of our own and a gas fireplace with a blower).On January 12, ****** arrived to change the mother board again. After inspecting the newly-installed heater, he realized the problem was not with the mother board but something to do with the configuration of the heater installation. He was able to fix the heater in a fairly short time and we had heat once again.Special kudos to ****** for his excellent investigative skills and resolution. I dont fault **** for not being able to make the heater work as he is an installer, not a service technician, and the skill sets are different. He tried very hard to find a solution by asking advice of his co-workers and tech support.Id recommend ********************** for HVAC services.