Business ProfileforPostal Annex+ #307

I made the terrible mistake of going to the ******, ** location to print a label and ship. I forwarded the email provided that had two attachments, one being the printing label I needed printed. The older lady (which I think being older was part of the issue) could not figure out how to bring up the label and print it. She finally got something to print but it was the wrong attachment and was several several pages. She finally pulled up the correct attachment to print the one sheet that had the label on it. Why wouldn't she look to see what exactly she was printing and how many pages it would be? The worst part? THEY MADE ME PAY CASH FOR HER MISTAKE! Lucky for them I'm a very nice person and paid instead of saying what I should have said. I didn't even send my package. I got in my car and went straight to an actual ***** store, which I should have done from the start. I explained what happened to the gentlemen at the ***** and he said never to go to this particular Annex store. I forwarded him my emails and guess what? He opened them within seconds AND printed the one sheet that needed printed, no problem. I'm horrified at the experience I had and wish I could go back and refuse to pay for their mistake. Absolutely unacceptable. I should have just walked out. The old lady who helped me needs some serious training and the manager needs to know when it's acceptable or not to charge a customer for a mistake that was her own employee's.