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ComplaintsforScheels
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/13/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Got a credit card from Scheels through the **** of ***** purchase some items. Few days later I went to pay my bill and they put a fraud alert on my account. Would not send me a bill would not allow me to sign up for online billing. They won't give me the exact amount of what I owe just paid them $757 I had to make seven phone calls to make it happen and I feel the amount was too high. I would like resolution on this account with the exact amount I owed and if I paid too much I want a refundBusiness response
05/26/2023
Hello,
This concern was forwarded along to the bank's customer service to be resolved with the customer.
Thank you!
Initial Complaint
03/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Scheels in The Colony, TX. I purchased a pair of shoes there online and picked them with no issue. When I got home and checked the shoe box it was clearly opened and not sealed properly or had the line in box properly either. Then I noticed there is two left shoes in star of you know, a left and a right shoe. On top of that one left shoe is clearly warn and damaged inside where tags have warn off. Obviously, I want to exchange for a new pair but they should be giving me and discount for having to travel back and forth multiple times as well as corruption for selling used goods as new- just not worth a criminal complain for a $130 pair of shoes.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.