Business ProfileforHarrahs/Harveys Lake Tahoe

This incident originally happened in December of 2023, there was a bartender named Jimmy at the California bar. We put $200 in the video poker machine. We were done and ready to play slot machines/table games. We tipped him $20, as we were leaving this bartender yelled at us for not giving him enough of a tip. We were upset but everyone has a bad day and didn’t think everything of it. Fast forward to today, we are in Tahoe and we saw this bartender was not working. We decided to pay video poker, a gentleman named Allan was fantastic. We saw Jimmy was back on, we decided to move on, we tip and I needed to use the restroom. We were gone not even 5 minutes, I realized I left my vape at the bar. I went back to the bar, I was ignored for 5 minutes before a gentleman that just clocked on finally acknowledges me. I ask him if I have left my vape. He states that he just got here but promptly asked the bartender Jimmy if he saw a vape. He states no, I was about to walk away and these group of ladies remember me and tell me that they saw it. They inform me that they remember me and describe my vape. The women interject and tells Jimmy hey I gave the vape to you. He tells me nope don’t remember it. At this point I speak to the supervisor on the floor and the bar supervisor. They go and look for it. They can’t find it. The bar supervisor buys us a drink at a different bar. We were there maybe 10 minutes and decide we are done. As we are walking about the security guard calls us over and gives me my vape. I want to preface this has nothing to do with the vape, it’s the principal of this bartender that is clearly a problem. We love Harrahs / Harvey’s. Everyone there is amazing. This particular bartender has made this experience uncomfortable and the fact I have to make a complaint to this extent is ridiculous. It’s the principal of the situation at this point. The fact the vape was found upsets me more. It’s a $50 vape, but no apologies or acknowledgment is ridiculous.