Business ProfileforSilverland Inn and Suites

On 7/4/2023, I made reservations for two (2) rooms at the Silverland **************************** in *************, ** for the following year 7/3-4/2024. The rooms were a Jr. ***** with a connecting double queen room. On 6/10/2024, I called Silverland Inn to confirm my reservation. They advised that the rooms had been cancelled because they could not contact me. The women I spoke with said they tried "numerous times to contact me to confirm." She said they tried my email address and phone. She said they used the email address of ******************** and my home number *************, which has been disconnected for 10 years). I told her the phone had been disconnected and I did not receive any of their emails. I told her that they DID have my current cell number because they called me last year to confirm. In checking with my cell bill from last year, on 6/28/23, I received a call on my cell number *************) from Silverland Inn to confirm my reservation for 7/3-4/23, She then told me that they had a Jr. ***** with a connecting double queen room for $1,100.00. MY ROOMS that they cancelled!! I believe they cancelled my room because they are price gouging and trying to make an extra buck. In addition they have RUINED my family's 4th of July celebration! We have been coming to this hotel every year for the 4th of July for many years. There are no other hotels available for this time. ALL TO MAKE AN EXTRA BUCK!!! I'm not sure if there is anything BBB can do, but I just don't want this to happen to any other family.