ComplaintsforRainbow Hotel & Casino
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Complaint Details
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Initial Complaint
04/27/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Unfortunately I do not have the date the incident occurred available. However I do remember the details very clearly. I have a players card with Rainbow, Peppermill Casino, and Montego Casino that was the 2nd from highest status which is Platinum. And it costed me A LOT of money to get that high in status. My mom, dad, sister and myself were on vacation in Wendover. My dad and I were in one casino and my sister and mother walked to another. Well anyway, the next thing I know I am being asked to come into the security office, they are asking for my license, stating that they are asking my father to leave and so they are going to also ask me to leave. And I even asked them, "because my father is being kicked out, you are kicking me out as well even though I have no idea what is going on?' and they said yes. They told me that I would need to write in to the director of the casino to see about getting access back to my membership. I would really appreciate my players club account back from them, as I have spent thousands of dollars to get to that status and I don't even cause trouble. I have never received a response. it was very hurtful to work hard and earn that players status, and they treated me like it was no big deal that they kicked me out because I was with my father. I hope we can resolve this.Initial Complaint
10/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I played the VIP slots at the Rainbow Casino on Friday, October 8, 2021. At the approximate hour of 4:30 pm and 5:00 pm, i hit a win with I believe 93 credits. The machine was a $5.00 machine and the 93 credits should have included the game multiplier which I am not exactly sure how much it would have been. I did not look but instead cashed out to which the machine printed a $450..00 voucher and then a "paper error' of some kind came across the screen. The yellow light at the top of my machine began to flash to alert the service team that I needed assistance. After waiting for someone to come over to assist me for approximately 15 minutes, i left my machine and walked over to the customer service desk to ask that they alert someone that I needed help. While waiting for another 15 minutes or so, I placed my $450 voucher in a $10 machine near by. Made a few pulls and cashed out a $10.00 voucher. I decided to play a $5 dollar slot that was right next to the machine I won the 93 credits on. I inserted the $10 voucher AND a hundred dollar bill. Wouldn't you know it. The machine gave another error of some kind! Bad luck? No, I think not! At this point a gentleman finally came over to assist on my winning machine. I told him the machine printed $450 and that was all and that the winnings should have been ALOT more. He rudely said he would need to call his supervisor at which time two other service members, one male and one very rude female came over. I explained my winning machine should have paid more than $450 and explained to her that I also inserted a ten dollar voucher AND a hundred dollar bill in the machine next to my winning machine. She took out her calculator and said my winning machine was only $450! She then said I only put in a ten dollar bill on the machine next ti the winning machine. I told her I wanted them to view the cameras and that I was NOT lying about my winnings and the fact I inserted a $10 voucher and a hundred dollar bill in the machine next to
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.