Business ProfileforDP Bartlett & Sons

DP Bartlett Plumbing and heating sent James to my home on 11-3-22, (invoice # *****) to perform an annual heating service. I have Bartlett's do this yearly for inspection and to prevent issues with my boiler in the winter months. On 2-4-23 I woke to find my heating system not working. I called Bartlett's for service. The tech, Wade, replaced the protector relay then the CAD cell flame detector and still the boiler would not start. The tech then removed the combustion head to find the nozzle, replaced 3 months earlier to be heavily carboned which was blocking the CAD cell from detecting flame which stopped the boiler from starting. At this point Wade stated to me that the system was running far to lean, the nozzle that was installed in November was incorrect, the ignition electrodes were set incorrectly, and the amount of air flow being allowed into the combustion chamber was too high. All these factors contributed to the nozzle being so heavily fouled. Each of the factors that was reset by Wade were all part of the annual service which was performed 3 months earlier. The tech finished the repair and while he was leaving, he stated that he was not going to write a bill for me at that point but would speak with James because the service was not completed correctly in November. I received a bill for the service (invoice # *****) for the weekend service in the full amount of $322.92. Although none of the parts replaced during the weekend service were faulty, I told Wade to leave them in place. After the latest service the boiler runs considerably quieter and for a much shorter duration. I have no issue paying for the parts installed even if they were not required. I do have an issue with paying $165.00 for a weekend service which unnecessary if the November service for $139.00 had been done correctly. I have contacted Bartletts to discuss this issue but the person, Tyler, who owns the company and has the authority to correct the issue will not return my calls.