Business ProfileforAmerican First Auto Protect LLC

I would not purchase American Dream Auto Protect (ADAP) under any circumstances. How do I know? Unfortunately, I was one of the wistful customers who made the mistake and went against peoples advice and bought a platinum extended warranty policy for $4.8k. What happened is the sales rep swore up and down that all my concerns would be covered. He was even believable for a hot second as he did list some things that would not be covered. I purchased it feeling great (I like the peace-of-mind feeling). Fast forward 5 months my autopilot computer died. I file a claim. As soon as I talked to someone in claims I had a sinking feeling as they started to say things that contradicted what was told to me by my sales rep (Richard T******. I went through the process anyway, emailed them the invoice. They said they'd get back to me in 1, at most 2 business days. A week passes and I don't get a call back nor responses via email. I called and emailed. They didn't pick up and they didn't email back. When I called to get a refund, I was told I'd only get a partial refund as they aren't responsible for this and tried a variety of strategies to deflect my request for a full refund. Between telling me that he "gets it" and that he's "a customer too", talking over me (because I'm a woman?), talking at me, that he can't control the vehicle repair shops and a bunch of things that I should have done (I did), that claims is a different department, offering to transfer me to the department, and so much more I can't even list them all here. FYI, all this is from when I spoke with a Kelvin (spelling?) James, who's supposedly the head / director of customer retention and refused to escalate my case because he's "above the supervisors". He finally offered to resolve my case for me and offered to pay me $1k for my troubles (my repairs claim was over $2k) or to give me a menial partial refund pro rated for the duration in which I've had the policy minus a bunch of fees.