Current Alerts For This Business
On November 12, and November 23, 2021, BBB attempted to contact American First Auto Protect LLC regarding a high volume and pattern of serious complaints. BBB has received complaints alleging:
consumers being told an inspector has to look at the vehicle before a decision can be made to cover the claim or not, and an inspector does not come show up and no contact can be made with the business for weeks.
We have also identified a pattern in their responses to complaints stating they are sending a refund, or a check for the consumers claim, but the consumer does not receive the money and they are unable to contact the business.
BBB notified American First Auto Protect LLC about the pattern of complaints and asked the business to voluntarily cooperate in eliminating the pattern by providing a written response outlining the specific steps it would implement in order to avoid similar complaints in the future. BBB also requested general information including the names & full contact information of the business’ principal officers and responsible management and the physical address of its principal office.
As of December 22, 2021, American First Auto Protect LLC has not responded regarding the pattern of complaints or BBB's requests for information. BBB has concerns about American First Auto Protect LLC’s business practices and urges consumers to use caution based on their complaint activity and lack of responsiveness.