ComplaintsforComputer Answers
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Complaint Details
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Initial Complaint
02/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In July 2023 I brought my sons system 76 gaming computer to get a cracked screen fixed. I payed over $300 for the repair. They called me to pick up the computer and showed me the screen was fixed. The computer was powered off at this time. I got home and the computer would not power on. I brought the computer back the next day to tell them. They fully agreed that the computer was working when I dropped it off. I was told a cable was sliced and they had to order one. I called over the last 7 months and depending on who I talked to they would tell me the part was on order. Around December they told me it was the motherboard and they were trying to order one. I called to follow up tonight and was told that can’t find the part and there’s nothing they can do. I want my $300 back and my $1700 computer replaced. I have been given the run around and they are not trying to resolve the issue. They keep telling me to call back.Initial Complaint
12/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took an ****** and a ********** into this company on 8/12/2022 for repair . I was told it was the charging port on both items that needed to be replaced then I was told I need to bring in a $65 fee plus pay for the parts for both items but I was not told this until 2 weeks after I dropped it off and I only received this information after having called them for an update. Late October or early November after visiting the shop multiple times and calling them many times I was told I can come get the ********** which they claim to have replaced the charging port but upon pick up I was told I need to purchase a new charger from them. I refused to buy the charger because I had paid them for the port and work and thought that was the issue now it's the charger too. I have no way of knowing if it was the charger the whole time or if they actually replaced the port at all. I took my ****** **** and charger they told me was mine and left leaving the phone which I was told multiple times over almost 3 months was on the workbench for them to still get a part for. as of today I was unable to pick up the phone which they claimed to still be working on and then my husband received a call today saying after all these months they can't do anything for me. They should have and could have told me this months ago instead of taking my money and wasting my time. Very unprofessional.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.