Customer ReviewsforTrans World Entertainment Corporation

I purchased some Christmas presents from them last year. I was offered at the register to sign up for their loyalty card & I would get a discount off my current purchase. I agreed to save some money. Fast forward to today the end of February 2024. I noticed some charges for $11.99 on my card that were recurring. I took me a little while to figure it out but this company has been charging for their loyalty card. I never once was made aware I would be charged for their loyalty card. I am disgusted in their business practice & will never ever return to their store.

I was scammed at their store and told their membership at the ****** **** in Ohio was free. When I went to speak to the manager he gave me a blank stare and did not have an explanation as to why their associate lied to me about a monthly fee. Unethical company.

Just another person scammed by this company into their stupid monthly membership. Was also lied to, told it was a free newsletter, only to discover I had signed up for a monthly automatic charge. I even pointed that out to the cashier and said "I don't want this, I don't want to be charged", only for him to tell me I wouldn't be charged unless I downloaded the app and activated my membership. Turns out he's the one that activated it when he rung me up. It's one thing to hide information from customers (which is still horrible, by the way), it's another to actively lie to a customer even when questioned. The fact this practice is present at every single FYE across the country proves it's coming from the very top -- this is a disgusting business with disgusting practices that needs to be investigated.

I went to the store to buy a present for my spouse. The cashier pretty much tookmy card and signed me up for the membership. I verbally told her no three times. I went to cancel online. The website did not allow me. I called the number, they told me it would cost 7.00 to cancel, i said no i will not pay them for something i did not authorize. They cancelled it, but gave my card number to different magazine companies that are taking money from my account. I had to cancel my card, and live over an hour from any branch. This company is desperate for money that they are stealing and automatically signing people up using a form of payment. This should definitely should be illegal.

The person in the store highlighted all the benefits without telling me I would have to pay for the membership. When I called to cancel the representative told me they were just going to lower the bill by half per month for 6 months. I had to demand they cancel it. It felt very deceptive and frustrating especially being told I should just keep it and enjoy the benefits.

To Cancel online: Visit FYEVIP.com, create an account using your membership number (on the cards they should give you), go to profile, membership, scroll to the bottom of the screen, and find "END MEMBERSHIP". Class action lawsuit should be headed their way for scamming customers and stealing money. Like many, I was asked for email to sign up for a "rewards program that will save me 10% on the spot" and I will rack up points to use for discounts later. Turns out, it is a monthly charge that was never disclosed and was automatically taken out of my bank account. Turns out, employees are pressured and their performance is measured based on how many VIP Backstage passes they make in a day. The store's success is then measured by how many they make on a weekly basis. Employees who perform better, receive more hours and better schedules. This is exactly what landed ***** ***** in a major lawsuit. Putting a ridiculous amount of pressure on employees to meet unattainable quotas. This leads to employees using fraudulent and illegal practices to open accounts WITHOUT PERMISSION or with misrepresented terms to make their numbers look good. This company deserves to be sued into oblivion and hopefully never scam another customer again.

It seems that a class action lawsuit needs to happen. My 16 year old signed up for the backstage pass- how that was even allowed since he has no ID. Trying to cancel the pass and we just canceled the “free” magazines.

Deceptive and high pressure tactics to get customers to sign up for membership that will charge you a monthly fee of $11.99 if you do not cancel. I was in line at the cashier and the cashier said that the membership is free and you get a 10% discount off your purchases. There was NO mention of a monthly fee for the membership. This was at the FYE at Woodfield Mall in Schaumburg, IL. Apparently, a lot of customers are experiencing the same with this company (refer to example from Jake Z). They are getting their cashiers who are kids to outright lie to boost membership sales. Abhorrent shady tactics. They've got good products but the deceptive tactics leaves a bad taste to all customers. I was also told to wait 48 - 72 hours to cancel since my information isn't in the system yet so they can't cancel it just yet. Avoid this chain!

I recently visited the location in the woodfeild mall in Schaumburg IL (60107) and something very troubling happened. During my check out the cashier asked for my email address, not asking if I had a membership but just for me email. I gave him my email address and then he asked for my ID I was confused and asked why he would need my ID for my purchase and he explained that he was signing me up for a free membership and o would receive 10% off today. I then went along with the purchase and he then told me I would be receiving a free magazine with the purchase. Then something on the card reader popped up and he told me to read it, I began reading and it then went black and I was unable to read further it then came back up with just a signature page he told me to sign and we would be all set. I then signed and the purchase was complete. I then am walking thru the mall and look at my receipts and realize that I was signed up for a magazine membership that I did not want and on top of that the FYE rewards membership was NOT free like he had told me. I then went back into the store asking for the manager and I explained him what had happened, I was not rude because it was not the manager that signed me up I just wanted the memberships canceled. The manager was EXTREMELY rude told me that it was my fault that I was signed up for everything and that I agreed to it all. I left without causing a scene and called the numbers on the receipts and I was told both times that I had to wait 72 hours to cancel them. This is extremely frustrating that I now have to take time out of my work week to call for something I never even signed up for in the first place. I will not be going to any FYE locations in the future because of this treatment.

I'm leaving this review to let you know don't ever shop there and I will never shop there again. I visited in March of 2023 just to buy my son a gift for his birthday. I was never told that I was going to be charged $11.99 a month totaling out $71.94 over the past 6 months that they've taken from me. I called to cancel and the guy kept talking over me. Kept telling me Oh I'll give you a discounted price and I said no I am 100% sure that I would like to cancel and I had to get nasty for him to finally listen to me and cancel the subscription that I never agreed to pay for in the first place. Also refused to give me any kind of refund including the current amount that is pending being taken out of my bank account as I type this. Horrible company would never recommend anybody to shop there and I'll never go back.