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Complaint Details
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Initial Complaint
04/04/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I ordered a new vehicle, 2024 zr2 loaded. When the vehicle came in at the end of November, I went and picked it up on a Saturday. My salesman was not available that day. My first problem was that there were no floor mats. According to the sales person the truck didn't come with them. No big deal because I was getting weather tech mats anyway. After setting up the vehicle we left and on the way home I realized that there was no heads up display. I immediately called my salesman on Monday and explained the problem, he was very apologetic and told me he would speak to his boss. He later called me back and told me that he would order a new vehicle. I said that's fine, what about the mileage that I put on this and would it be OK to wash the truck at a car wash. He told me not to worry about either. Here we are in April and my new vehicle should have been here at the end of March. I received a text from my salesman that had a trade in price for the truck I was in and a payment plan for 4 years to pay off the difference. I asked what this was about and the following day he sent another text with a different price and payment plan. There was no discussion of extra money. I tried calling a sales manager and was told that someone would call me back to no avail. All I want is the truck that I ordered. Thank you.Business response
04/15/2024
There was a lack of communication on our part with the customer in regards to how the process would be handled once the new vehicle was here and ready for delivery. Jeff M******, one our Sales Managers, has reached out to Mr. ******* in regards to this. We will be giving him the amount he purchased the incorrectly quipped vehicle from us and has agreed to pay only the difference in the upgraded HUD display on the new vehicle.Customer response
04/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *******
Initial Complaint
06/07/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
6/1/2023 It cost me $587.35 to get my car fixed. I went to work that morning and as I went to park my car for the day. I got a message on the dash, "Shift To Park" and the car was already in park. I wasn't able to get this message off until about 15 minutes of tries and finely the car message went off and I was able to shut it off. I ******* Shift to park issue and got a "***** ****** Shift to park Recall" from the state of California. I call the DeNooyer Chevrolet and asked for to speck to someone about a problem I was having with my car and she said there wasn't a recall on it and it went by VIN numbers of the cars. I went to make an appointment and as soon as they could make one was July 10th of 2023. So I called me dealer who sold me the car and he said that he would have someone call me back. I was called by Chris and he changed my appointment the the next day, he indicated that they had all the parts in stock and it has happened several times before. I don't feel that I should have to pay for this know problem. I have only 25,394 miles on this car, and I bought it new from DeNooyer 4 years ago. ****** *******Business response
06/23/2023
We apologize for the inconvenience and issues Mr. ******* had with his service from us on 6/1/23. Our Service Manager, George R******* has agreed to reimburse the customer for the repairs he was charged for. Mr. R****** will reach out to the customer and let me him know that we will be sending a check in the mail to him.Customer response
06/23/2023
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ****** *******Initial Complaint
03/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This company failed to fix my car and charging me for parts that it did not need because car still has the same problemBusiness response
03/17/2022
The customer stated the vehicle had reduced engine power. It was diagnosed and we found that cylinder 3 was misfiring and we found excess carbon buildup on #3 spark plug and col pack terminals was corroded on #3 coil. We replaced coil and plug but a misfire was still occurring, which led us to believe either a broken or cracked piston. No further repairs were authorized. We corrected the obvious concerns but then later found that the engine had internal problems. We reinstalled the original parts and informed the customer that the engine would need to be disassembled to determined the actual cause. No further work was performed and no charge to the customer for this repair. We contacted the customer and explained this to him and he appreciated the gesture. The customer is now going to pursue this concern further with Carmax and will be trailering the vehicle off our property unrepaired. We recommended to the customer not to drive the vehicle in this condition.Customer response
03/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *********
Initial Complaint
12/27/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My husband and I purchased a vehicle from DeNooyer Chevy in Albany NY in June 2021. We got home realized it was not four wheel drive called them back the next day to bring back the truck and get something else we were told we couldn't do that and to Come back in 3 month and they would be able to help us out. We went back they offered us 15,000 for a truck we owed 30,000 for. We left talked to a few people and they suggested we canceled our extended warranty and vehicle protection to lower the amount of what we owed to get a better trade in. I reached out to the dealer on 11/4/2021 they told me it would be canceled and 4-8 weeks to process. I reached back out on December 6th 2021 and was told that it wasn't filed correctly he would process it again right now. The finance manger called me on the same day and told me he would get that processed and it would be 3-5 business days, I called the bank and the warranty company and they had no information on this as of December 20th. I called left a message at the dealer then no response. I now have called the dealership everyday since December 20th and left messages for two different people here we are December 27th and no one will even return my phone call. I started this process almost two months ago and it still is not taken care of.Business response
12/28/2021
We have reached out to the customer to get the information needed in order to cancel the warranties. The 2 warranties have been cancelled retroactive to 11/2/21. We are sending **** **** the refund amount of $5367.01 which will be applied to her account. We apologize for the inconvenience. I do not know the particulars as to what transpired in not getting this handled sooner but truly am sorry for the delay and inconvenience.Initial Complaint
10/19/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I took my 2013 Chevy Sonic to Denooyer Chevrolet on Spt. 9, 2021 to have a P0420 code diagnose and repaired. They told me the code was caused by the flex pipe between the two catalytiv converters needed to be replaced which they did at a cost of $606.96. They also did a NYS Inspection which my vehicle failed because the on board OBD monitors had to reset. They gave me a 10 day inspection waiver and told me I had to drive the car to reset the monitors. Before the monitors reset another code appeared, amazingly, this one was a P0450 which relates to the EVAP pressure sensor which they replaced at a cost of $593.98. Still no inspection, which they could have given me a one year waiver on, because my rotal costs of repairs exceeded $450.00. Note when I bought the car in the second time the original P0420 code came up as stored and pending on my ****** ******* code reader. I drove the car 135 miles after the second repair and the check engine light came on again.Business response
10/20/2021
We spoke with the customer today 10/20/21 regarding this complaint. We both agreed that refunding a portion of the money spent repairing check engine light concern code P0420 in the amount of $325.00 would be the fair and acceptable resolution to the BBB case and completely end all issues regarding this complaint. Please find attached a copy of check#***** in the amount of $325.00, which will be mailed to the customer today as requested by the customer.Customer response
10/21/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*** ********
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.