ComplaintsforDestination Kia

• Initial Complaint

  08/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Kia destination has had my car since 07/29/24. They are not returning my calls. Im getting no answers. They wont give me a rental car. I have no car nor transportation.

  Business response

  08/08/2024

  We have been in contact with the manufacture and currently waiting for authorization on repairs. Until it has been determined the repairs are covered under warranty, Kia will not approve alternate transportation. We have contacted the customer on several occasions with updates on the progress and will continue to stay in contact with both the manufacture and the customer until the repairs are completed.SincerlyJim A******Service director Destination Kia760 Central AveAlbany, NY 12206

  Customer response

  08/12/2024

  My complaint against *** destination is still not resolved, they should be contacting *** manufacturer to get this approved and resolved. I don't understand how or why Shelly from Kia Destination told me, I should have an answer for an approval by last Fri. 08/02/24 and I heard nothing then I called Shelly on Mon. 08/05/24, and again she told me, I should have an answer for an approval by last Tues. 08/06/24 and I am still waiting as of yet today, 08/12/24. 

  Business response

  08/13/2024

  We have been in contact with the district parts and service manager with Kia America and we were able to secure alternate transportation for the customer during the remaining time the vehicle will be down. We are still negotiating the repair process with the manufacture at this time. Thank youJim A******Service director Destination Kia 760 Central AveAlbany NY 12206

  Customer response

  08/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  ******* *** ***
  
  
  
  
  

• Initial Complaint

  07/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Gave deposit, and they won't answer calls to get it back. Going on day 3 after asking for it back. They won't run my card back

  Business response

  07/26/2024

  Good afternoon,This customer's credit card was credited back on 7/10/24, see attached. Please let me know if you need any further information.Regards,Maureen K****

  Customer response

  07/26/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ****** *********

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Be purchased a used car and they maliciously hid a hole in the carpet of the floor and the car was covered because it is a certified pre-owned so we scheduled a service appointment and instead of fixing it the proper way which would be to replace the carpet. But instead all they did was put a heel guard over the hole which is not the correct way to repair it and I called and left a message but nobody wants to help resolve my problem even after speaking with the service manager

  Business response

  04/11/2024

  We have agreed to replace the customers carpet as per goodwill

• Initial Complaint

  02/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Car has been at dealer for a month Warranty I paid $3,000 for wants dealer to take motor apart to show full problem to possibly cover fix and dealer wants $1,500 to cover expense of tear down. Why should I cover expense when I paid for warranty that covers all diagnostics

  Business response

  02/29/2024

  We have spoken with the warranty company to resolve the customers concern and we came to an agreement with the warranty company and the customer on the cost of the diagnosis. As with many extended warranty companies, they require a cause of failure in order to authorize coverage and it is the responsibility of the consumer to approve the diagnosis. If the failed part is in fact covered by warranty the diagnosis will be added to the authorization leaving any deductible charges to be paid by the consumer.

  Sincerly,

  Jim A******

  Service director

  Destination Kia

  760 Central Ave 

  Albany, NY 12206

• Initial Complaint

  02/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ongoing problem with kia fixing my vehicle. I've had my car almost 3yrs and it's spent half of the time off road and at dealership. The communication with this place is not professional at all, multiple times calling sometimes for days and I get nothing or told someone will call and never does. We have spent thousands and gone into debt dealing with this company. I get a constant run around and have to wait weeks on end just to hear wat they have to say. Currently my car sits at dealership again, now for 33days, prior to that they just had it 7wks. My husband lost his job 3wks ago because we are being told kia does not cover rentals and have had to rely on expensive uber rides. We have been complaining about the same thing with the car since our 1st time having to take it to shop 6mo after I got it, but nooone fixed thst problem they just kept finding other things to fix. And now I'm dealing with the back and forth with them claiming noone wants to fix it or it's not being covered or they need more proof. This has been the worst experience I've ever dealt with. And it just gets worse. Something needs to be done about these people.

  Business response

  02/08/2024

  We have been in contact with the customers extended warranty company on many occasions to obtain authorization to complete the necessary repairs to Ms. ******'s vehicle. The warranty company wanted to replace the cylinder head but the repairs that our technician diagnosed required replacement of the long block assembly. After several discussions and inspection by the warranty company they have agreed with our diagnosis and have authorization replacement of the long block assembly. The necessary parts have been ordered 2/8/2024 and anticipate the repairs to be completed by the week of 2/19/2024. We apologize and agree this process has taken longer than expected, but we are confident the repairs will provide Ms. ****** with the proper repairs for the breakdown of her Kia Soul.

   

  Sincerly

  Jim Almindo

  Service director

  Destination Kia

  760 Central Ave

  Albany, NY 12206

  518-482-0500 x2202

  [email protected]

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased 2021 *** ******** in April 2021, called them to make appt for recall. I then proceeded to let them know my *** is bucking and shutting off, they said will check it when I come in. When there they said they didn’t have time I would have to drop it off another day. It shut off again and had to have it towed there. They said it was bad gas not covered paid $1,038.00 and that was the end of June. Now it’s back to shutting off not all the time but I’m afraid to drive it plus I had used half tank of gas the supposing bad gas, not to mention they were giving my sister $100.00 for sending me for the new vehicle and mentioned to them many times , no $100.00. I would like my $1,038.00 and car repaired right. Thank you

  Business response

  10/31/2023

  We are sending truck to pick up the consumer's truck

  Customer response

  10/31/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Hello, I called ***  at 10am today they said my car was done but asked what was wrong with it this guy told me he didn’t have answers I would have to to someone else. The someone else was busy and would call me back, after several more calls still no call back.  Regards, ******* **********

  Customer response

  10/31/2023

  My vehicle was returned today they put it on monitors and no lights on indicating something was wrong. So now I drive in hopes it don’t shut off on me. Very poorly run Business,

• Initial Complaint

  06/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I walked into destination Kia I was greeted by Amy I told her I was only looking for a car to put under my LLC Business and not mine.I said this several times, she said no problem we will not run your credit , we will only run business credit. We looked at a few cars after we picked a car we then were told by Amy to fill out a form with my information I explained I am only putting this under my LLC. She said yes we just need your name and information we won’t run your credit, she made me put my information and with no authorization from me Amy and her finance manager ran my credit after I said not run it. This is so unprofessional and unethical to lie to people right to there face. I now have a hit on my credit I didn’t authorize. Amy and her finance manager never even apologized they just wanted to make a deal happen. I will never recommend this place to anyone very unethical and very unprofessional.

  Customer response

  06/15/2023

  My Desired resolution is for This company to do what’s they promised and what they advised me they would do from the beginning put the vehicle I wanted under my business also I want them to remove the inquiry on my credit report. 

  Business response

  07/28/2023

  We are sorry to hear that the customer had a negative experience. In an effort to get to the facts, there was an investigation done by David *****, General Sales Manager. Based on the interview that he conducted, he found that the customer was advised that financing a vehicle solely under a business name is a possibility IF THE BUSINESS HAS ESTABLISHED CREDIT. If that is not the case, and even in some instances when it is the case, many banks (it differs from circumstance to circumstance) would require a PERSONAL GUARANTOR..In other words, both would apply. We did receive a signed customer credit application which gave us consent to INQUIRE. It appeared based on our information --and again we DID NOT APPLY --we only ran a single inquiry--that neither the business or the customer would credit qualify. Additionally, the presence of a different officer of the company, signing for the company could qualify --but again, we could have that consultation in the future if the customer is interested. We are also of the strong opinion that the single inquiry did not disqualify an otherwise qualified applicant but would happy to offer an in person consultation.  

  Customer response

  07/31/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  Regards,  ******* ********

• Initial Complaint

  06/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 23rd, I had my 2014 *** **** towed to Destination *** in Albany because my car had been having strange lights appearing on the dashboard and it had shut off while I was driving. They called me on 5/31 to pick up my vehicle. They charged me $1200.00 to replace my fuel pump. I picked it up at 5:45pm. At 5:50pm, 1 mile down Central Avenue, my car died in traffic, while I was making a turn. They were unresponsive to my calls thereafter. They suggested, that because my car is not new, they are not responsible for any additional repairs the car might need. But 5 minutes after I picked it up? They are not honoring the Uniform Commercial Code. When I pointed this out to them, the Service advisor said there is no such thing. Clearly, they have no regard for good Customer Service. They now want to charge me an additional $1200 for a battery and alternator. I feel they are not trying to adequately diagnose the problem and fix. Rather, they are just doing random, needless work, and running up a bill I cannot afford. It is now 6/12, and I am still without a vehicle in a rural area. My vehicle has been highjacked.

  Business response

  06/29/2023

  Good morning,  Regarding the complaint filed by Ms. ***********, our records show that on May 23rd, 2023, the vehicle in question was towed in and the concern was stalling while driving with the check engine light being on along with the traction control light on and the fuel gauge shows empty, but the tank is full. We performed a diagnosis and found fault code P0463 for fuel level circuit issue. We tested the fuel pump and found an internal shot in the unit. My service advisor contacted Ms. *********** and explained what was found and advised the this is a repair to start and there may be other issues as we unable to view the service history as this was the first time working with this vehicle. After the vehicle was delivered back to Ms. *********** the vehicle experienced unfortunately another unrelated concern for stalling and unable to restart and was towed back in. Upon arrival we found the vehicle did start and no warning lights on the dash. After performing another diagnosis, we found that the vehicle now had no electrical power from the alternator. We tested the alternator and battery and recommended replacement of those parts. Please see attached service repair orders along with technician notes and paperwork showing each failure. My advisor spoke with Ms. ***********, and she declined the repairs. We decided to offer to return the vehicle without charge back to her residence and Ms. *********** paid for the second diagnosis. Although we understand the frustrations customer experience in these circumstances, the diagnosis both times were proper and accurate for the two separate occurrences. Occurrence number 1 was Fuel system related while occurrence number 2 was electrical system related.  Sincerely,*** ******* Service director Destination Kia *** ******* *** Albany NY 12205 ***************************

• Initial Complaint

  08/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car to *** july 22nd for an engine cleaning under warranty to try and fix an oil consumption issue. My car has been broken down ever since. They deny any wrong doing, even though my car is STILL there and they cannot officially tell me what's wrong with it.

  Business response

  09/29/2022

  In response to Ms. ********** concern with her 2014 *** *****. On June 10, 2022 Ms. ******** brought her vehicle in to Destination *** for a concern of leaking oil. Our technician found the engine crank case was very low on oil. At that time we began an oil consumption test.  As part of an oil consumption test the customer is required to return the the repair facility after driving 500 miles to inspect the oil level. On July 22, 2022 Ms. ******** returned after driving 1383 miles and our technician noted the oil level to be 1.5 quarts below the required level. At that time, as per *** warranty, we performed a combustion chamber cleaning and to return in 1000 miles.  After the combustion chamber cleaning the vehicle would not start and was diagnosed to have a faulty starter motor.  Ms. ******** decided to tow the vehicle from Destination *** to have the starter motor replaced.  Ms. ******** called stating the vehicle would not start. Our found that the engine seized, at that time we contacted *** for warranty authorization to replaced the long block, the repairs were approved and the long assembly was replaced. After the engine was replaced our technician found again the vehicle would not start and we determined the starter that was replaced at an outside facility with an aftermarket part was the cause of the replacement engine not starting. We advised Mas. ******** to replace with an OEM starter which was approve by Ms. ********.  Upon delivery, Ms. ******** ask why the starter that she replaced failed and we determined that the aftermarket starter had the improper teeth causing the no start condition.  Ms. ******** concern on how the engine failed after the combustion chamber cleaning is difficult to determine as that service is designed to improve an oil consumption issue.  It would be purely speculation as to why the engine failed after that service, in my professional opinion the engine failed due to the lack of lubrication caused by the absence of engine oil for a extended period of time. I have attached the service invoice for this repair and please feel free to contact me at ************ ***** or email at **************************** with any questions.

   

  Thank you 

  Jim Almindo

  Service direction

  Destination Kia

  760 Central Ave

  Albany, NY 12206

  Business response

  01/24/2023

  The starter motor Ms. ******** provided was still causing a starting problem.  We recommend a factory starter to be replaced and upon her authorization we removed the aftermarket starter, and it was then we discovered that the aftermarket starter had 13 teeth on the Bendix where the factory starter has only 11 teeth which was causing the grinding noise when attempting to start the remanufactured engine that was replaced under Kia warranty.  Unfortunately, the starter motor was not covered by *** warranty. 

  Customer response

  01/30/2023

  Better Business Bureau:  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I just want my repair refunded. They kept my car for seven weeks without giving me any estimated time frame on when my car would be done, every time I asked the response was 'I don't know'. I really don't understand how a business can treat their customers so poorly and not even care to attempt to make anything right.   Regards,  ****** ******** 

• Initial Complaint

  06/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My car was taking to destination kia .I have an extend warranty it was told to fix the parts in the engine that broke destination wants me to pay 4000 to put an engine in the warranty said they will fix it what’s broke.I will have to surrender the car to credit acceptance because I can’t afford a engine

  Business response

  06/06/2022

  Ms. ****** 2016 *** ******* was towed into the shop for diagnosis because of the coolant gauge fluctuating between C and H while driving.   Engine fan also says on at times after vehicle is turned off.  Our technician checked and found the cooling system was leading internally and recommended replacing the engine.   Ms. **** has a Wynn's Extended Service Contract on her vehicle.   We contacted her service contract company and they requested sourcing the problem.  Our technician disassembled the engine at their instruction and found that 7 of 16 cylinder head bolts pulled through their threads in the engine block.  The service contract company requesting heli coiling the threads on the 7 bolts.  However, that is not an authorized repair by Kia in this situation and we are a Kia franchised service center.  The recommended repair is engine replacement.   Wynn's service contract informed us they would only authorize $2959.33 towards the engine replacement repair and informed us that Ms. **** would have to cover the remainder of the cost.  We are not privy to the specific details of Ms. ****** Wynn's Extended Service Contract - in our experience many service contract companies that offer powertrain coverage do cover engine replacement when there is a failed component - again the details would be included in Ms. ****** Wynn's Extended Service Contract and that is between Ms. **** and Wynn's.   

  The phone number for the Wynn's Service Contract company is *** *** **** if Ms. **** would like to question their coverage and decision in this particular matter.   Please note that the dealership did not sell Ms. **** the *** ******* nor the extended service contract.      

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩