Customer ReviewsforLia Auto Group

would give 0 stars if I had the option. Would never recommend to my family or friends to come here to purchase a vehicle. The whole experiance was a nightmare. Took them 10 days to “detail” the car and when I got it, it still had stains all over the top of the car. They still haven’t taken the car in to redo the detailing, I bought it a month ago. Financing day was a nightmare as they had pre filled out all my documents before actually speaking to me so everything had to be rewritten while I was there, took hours. When they brought the car out my driver mirror was super scraped up by an employee. They initially tried to tell me, “oh no it was like that”. Why would I purchase a new car with a banged up mirror? Then offered to fix it, which also still hasn’t been done. For all the inconveniences they offered weather mats, which I have received. Now, as of late, my previous bank institution is calling stating they have no received payment from the dealership for my payoff. This Wednesday will mark 30 days of a “late payment” since it hasn’t been paid off. I’ve left voicemails for managers, finance. With no returned calls, although last Tuesday I was reassured via the sales person that the pay off was taken care of. So now in 2 days it will be reported that I haven’t paid a car payment for a car which I do not have and nobody has taken care of. ?? save yourself the trouble and go anywhere else.

Never buy from them! Told them to run my credit ONLY with ****** - they had the best rate! They ran my credit with 3 different companies, 2 other than ******. Both of these companies had much higher interest rates and gave a kickback to this dealer. They pushed to have a cosigner, which was about getting it through the other 2 companies for the kickback!!!! ****** approved without a problem, now there are 3 hard inquiries on my credit. The car!!!!! Brand new and had a check engine light for a gas cap issue the day I went to pick it up, this was the second time, also when I 1st viewed the car--said it was just a loose gas cap from needing to have gas put in the tank! Ok, 3 weeks later, and light is back on! Haven't even filled the tank once, only done 1/2 tank of gas! And what are they going to do---just reset the code--well that is going to do it! Time to investigate legal means.

Very poor customer service. Talked with Corey c****, and he was very unpolitely with his service. Told me to get my car done by another collision shop as they will no longer take my car. Kaitlyn, the administrative assistant is allowed to hang up the phone on customers with consequences. Told her supervisor I was added racial intent to our conversation, which was not the case. Very unprofessional, and the hr department and higher up should look into it. I will not be using Lia collision center ever again for repairs and services done to my car.

Went in to buy or lease a vehicle. They never showed me the ****** and it was partially my fault for not asking but they should have told me the truck had been in two moderate vehicle accidents. I find out 7 months later that it had when I was trying to sell the vehicle. Not pleased at all that this information was not given before I purchased.

When walked into the dealership, I told 3 sales people exactly what I wanted, 2 door ******* with a soft top (gas only). I was told they don't have any and none are coming in. I agreed to test drive a a 4 door hybrid. When I saw the ****, I said I don't want a hard top. Well, I feel I was bullied and taken advantage of. I was told they would help me find a way to store the hard top, they lied. Fast forward 3 1/2 months, I need a form for taxes. General manager was left 4 messages, never returned a call. Font go to this dealership, you will be truly unhappy

Very poor business to deal with, avoid at all cost. They picked a vehicle out and said that the vehicle was cheaper, the CR-V vehicle that is why we are selling this one to me. Only cheaper in price. Well the vehicle started leaking transmission fluid after a week plus. I took a road trip to Ohio for family, and they noticed some fluid. I drove back home to see my dad, he too said my new vehicle was dripping oil on his brand new driveway. I called Lia Honda, took vehicle in the following day. Waiting in the waiting room for about 35 mins…then service writer told me my engine oil was not leaking but my transmission is leaking all over. So after arguing with them, I have a loaner. They Tried to charge me $20.00-$40.00 a/day for a brand new vehicle repair while I had their loaner. That is very upsetting but I resolved that after fighting for my rights, I will not be paying for a brand new vehicle plus rental. I waited a week plus for parts to arrive. Service installed the new parts, still leaking all over. So waited another week for headquarters service rep to approve a full transmission replacement. Today finally was approved but not sure of time frame for new transmission to arrive at dealership. So the brand new vehicle has been at dealership longer than I had it. Plus not sold on this vehicle, it’s a lemon, a problem vehicle which they are fighting me on to take the problem vehicle back to exchange it. I feel the vehicle has been a major problem that I should not have to deal with. What else will go bad on this vehicle, they should used it in their rental fleet. So I want everyone to know they do not live up to their reputation and would recommend purchasing a new Honda or any other brand at a different dealership. I will not be returning and the way they treated disable veteran, me. I will make sure no future veterans deal with this dealership. Highly recommend going to any other dealership, will not have the problems I am dealing with.

Horrible customer service, questionable recalls, and attempts to charge for damage they caused. I brought my car in for an oil change and for them to do the recall services. The next day my warning lights were all in and the power steering was not working. I had to have my car towed 29 miles back to the dealership and be without a car for 5 days. Not only did they ever apologize for me having to go through this, but they tried to charge me $450 just to diagnose what was going on. All they cared about was telling me that my car not working the next day after their service was a coincidence and to not accept any fault. They then made me sign a form agreeing to their claims of no fault and that they will not be held responsible for anything moving forward. They would not release my car without signing and they would not make a copy of the signed form for me. They also refused to allow me to take a photo of the signed form for my records. They were hesitant and withholding when I tried to collect the names of everyone involved in the situation. I would not trust their recalls, or ever take my car in for service at this dealership. Not only did they not attempt to correct a situation, but they denied any responsibility and attempted to charge me a lot of money to fix the blown fuse that occurred during their service.