Customer ReviewsforAlbany Times Union

I discovered that Times Union has been debiting a monthly free from my checking for months!! I never signed up for a subscription. I called last month to CANCEL. thought it was all cleared up and I wouldn't get another deduction. BUT NO!!! they took out money this month from my checking!! They are scamming me and won't stop. I was hoping to get a refund of some or maybe all of the money they took out but they never did that!! They never stopped my subscription. I'm so fed up and feel others should know how sneaky they are. Don't subscribe to Times Union!

I had the times union app and subscription. I went to go cancelled the subscription but the app said I didn’t have a subscription so I never looked more into it. I originally had the 3 month subscription that was like .50 cents a month then after 3 months it changes into $20 This was July when I tried to cancelled. I kept looking it would tell me there was no subscription so I just assumed there was no subscriptions and wasn’t getting charged. I looked into my bank statement finally in October and realized that they have been charging me $20 a month for a subscription that the app told me I didn’t have. I will own up to no checking is my fault. But when I called their subscription membership call center they offered no resolution. I told them how the app told me was saying I had no subscription for months then charging me so for month I wasn’t using that app. This woman claimed to be the supervisor told me it was my fault so they would not offering any type of resolution. She told me since I never called earlier and checked my bank statements sooner that they will not offer up any type of resolution. And I reminded her that it was the app that told me that I had no subscription so I thought I had no reason to check into it. She then when back to directing the blame onto me again. When I asked her again that “so I have to pay 4 months of a subscription that I couldn’t since your app glitched because I didn’t check my bank statements or call sooner?” She denied saying she blamed me. She said “I never said that. That’s what your are saying” I even have reached out to their higher ups and have gotten nothing back about how I was treated. Not even an apologize and I reached out weeks ago The way I was treated was so unprofessional. This is not how you treat one of your customers This review is more about how I was treated than then getting my money back. They are probably a million dollar company and they really wouldn’t give me my $80 back.

The Times Union runs a complete scam in relation to subscriptions. My mother had her bill paid in full for the agreed upon subscribing time, and of course the bill has increased. After FOUR phone calls to cancel service, that they say they have no record of, I have had to get involved. They say she still owes money on the time of service that she paid, because they had increased prices, even though original billing had already been mailed out. When I called to sort the situation out on my mother's behalf, the customer service was horrible!! It's almost impossible to even speak to anyone that works in the Albany office. One customer service representative literally hung up on my mother in one of her attempts to cancel. This company is despicable!